We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Editor's note: In this Q & A, the last in a two-part series, ebizQ's Peter Schooff and Forrester Research analyst Rob Koplowitz continue their conversation about enterprise collaboration. Here, in an excerpt from a longer podcast, the two discuss governance strategies for online business communities. In Part I, Koplowitz, a Forrester vice president and principal analyst, offered advice on creating collaborative communities that work. Koplowitz was among the keynote speakers at Forrester's 2011 Content & Collaboration and Business Process Forums in Boston.



PS: If you've got online communities in your company, how soon should you introduce governance?

RK: I think you need to introduce governance before you even launch the online community.

If human resources has concerns, if legal has concerns, if compliance has concerns, let's put those on the table [before launching], because they're solvable. They're absolutely solvable concerns.

What you really don't want is to launch the community and then find out that HR has privacy concerns, or the compliance folks are concerned about what might be shared in this environment, or the security folks think there's an intellectual-capital issue. You really want to have everybody onboard from the very beginning.

If you get the governance laid out in advance, it's not all that difficult to do. And then you don't have to worry about those roadblocks when you're trying to build your community.

PS: What should people think about in establishing governance?

RK: We have to think about a lot of things. If we're content and collaboration professionals, we think about privacy. We want to maintain our employees' privacy; we want to maintain our customer privacy.

We think about security. We want to make sure that our intellectual capital stays within our company, that it doesn't find its way outside. We want to think about things in terms of compliance.

Some of the folks that are on the leading edge of this are in highly regulated industries [and already have governance policies and models in place]. A lot of it is simply taking that existing governance model and saying, "Okay, now we have a new model for sharing information. How do we apply it here?" We've already thought about it in terms of blogs; we've thought about it in terms of email, we've thought about it in terms of web publishing. How do we apply it in this new medium, and how is this different from the technologies that we used in the past? The answer is that it's more broadly shared, and it's probably shared more quickly, and it's probably shared by many, many, many more people than we're used to. But none of those are dynamics that are that difficult to manage.

-1-

1  2  

   Next Page

Explore Our Topics

  • EDITOR'S BRIEFING
  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)

REGISTER TODAY!

Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

REGISTER TODAY!
View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More