The Insider's Guide to Next-Generation BPM
By Dwain Kinghorn, Partner, SageCreek Partners , 06/21/2010
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There is always a management cost associated with the PC Lifecycle Management (PCLM). Over the past decade there has been a consistent stream of major upgrades from traditional PCLM suppliers such as Microsoft, Symantec/Altiris and LANDesk to support very large customer environments.
As the feature sets of PCLM suites have increased, so has the complexity of their software. Organizations that don't allocate enough effort to properly manage the PCLM infrastructure are often unable to provide the desired level of service to their users.
For this and many other reasons, cloud-based solutions are emerging for a variety of systems management functions. Just as some companies are well-suited for cloud-based CRM, some companies are more well-suited than others for cloud-based PCLM. Is your company one of them?
We could discuss the alternatives at length; however, these are some of the biggest considerations:
Each of these areas is critical to the planning and management of a traditional PCLM infrastructure. An installed PCLM takes time, effort, expertise and money. Just like the cost of ownership of a PC must include ongoing support and management, the total cost of a PCLM solution must include the burdened cost of the hardware, the planning and architecture, and the ongoing maintenance of the infrastructure itself.
The Case for Cloud-Based PCLM
Less Overhead
A cloud-based PCLM solution requires substantially less design and engineering.
The whole focus of a cloud system is to enable the customer to use the feature
and let the vendor amortize the expertise of deploying and monitoring the PCLM
servers over a large number of systems across multiple customers.
Recruiting, training, and retaining quality IT professionals is always a challenge. Employee turnover presents a risk to the ongoing maintenance and support of the PCLM platform. A cloud-based solution eliminates this risk because you no longer need to maintain knowledge of the detailed operational elements of the PCLM system in house.
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