We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

In a recent podcast, ebizQ's Peter Schooff spoke with Jignesh Shah, vice president of business infrastructure products and solutions at Software AG. They discussed Software AG's purchase of the master data management (MDM) company Data Foundations, focusing on its implications for BPM and SOA. What follows is a transcript of their conversation, edited for editorial style, clarity and length.

PS: Can you give me the thinking behind Software AG's purchase of Data Foundations?

JS: Sure. Software AG acquired Data Foundations so that we could help our customers improve business performance through master data management. To give you a bit more background, Software AG is focused on helping both the CIO and the business managers use technology--particularly BPM, SOA and integration--to improve and adapt business processes. What we have found was that business processes are frequently broken due to poor quality of information about products, customers, suppliers and so on. Core information is spread throughout different applications and tends to be rife with redundancies, inaccuracies and incompleteness.

As a result, this poor data quality frequently leads to highly inefficient processes, poor operational decisions and, sometimes, outright failures in everything from fulfilling orders to providing customer service to meeting compliance requirements. So it became clear to us that organizations need a single and reliable view of business critical data as a foundation for process improvement and for creating flexible IT capabilities. This is why we acquired Data Foundations, which is a well-regarded master data management vendor. Now MDM is a strategic extension of our BPM and SOA solutions.

PS: Why have customers recently been focusing on eliminating master data quality issues at the source?

JS: Traditionally, MDM has focused on cleaning up and organizing master data like customer end products for reporting and analytics purposes. This is often referred to as "analytical MDM." In this approach, you are primarily worried about cleaning up data in data warehouses [and other locations] that are downstream from operational systems. Unfortunately, this approach does not address the root causes of why the data is inconsistent to begin with, because it's broken in the operational systems.

Meanwhile, businesses are under ever-increasing pressure to improve efficiency and performance of operational processes-for example, providing customer service that spans multiple products and lines of business. That's a reality for most businesses today. Such pressure is shining a very harsh light on master data quality problems in the operational systems, which must be fixed in order to meet business requirements. Similarly, on the IT side, more and more IT organizations are adopting SOA.


1  2  3  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More