The Insider's Guide to Next-Generation BPM
By Lynn Haber, ebizQ Contributor , 10/18/2011
Print this article
Email this article
Talk Back!
Write to Editor
New concepts often make people uncomfortable, and next-generation case management is no exception. That observation may be especially apt for business professionals who know just a bit about dynamic case management (DCM). So with the help of some key industry experts, we look at the following myths and realities about various aspects of case management.
Myth: "Case" is just another word for "process."
Reality: "Case" and "process" are two distinct concepts. A case contains all the artifacts, including potentially multiple processes, associated with accomplishing a given piece of work. In contrast, a process is the path or paths that a case takes on its journey to completion. The process may or may not be explicitly defined prior to the case being started, depending on the type of work.
In addition, simply automating a process doesn’t equal case management. Automation represents just one dimension of case management.
Myth: Case management is the same thing as business process management (BPM).
Reality: Case management does provide solution features similar to those in BPM, such as task management and workflow processing. But it's actually more of a superset to BPM in that it addresses collaboration and unique content management capabilities.
Additionally, while case management offers many of the same benefits as BPM, it does so while addressing different types of problems. BPM focuses on repeatable, structured processes. Case management is applied to more dynamic, unstructured or ad-hoc processes.
Myth: Even if they're not the same thing, I already have BPM, so I don’t need case management.
Reality: Maybe not. However, case management relies on BPM to ensure the appropriate handling of more structured case work. If your organization needs to create, obtain, review or approve case-related business documents that also require some human intervention and judgment, then you're likely benefit from case management capabilities. At the same time, a robust case management platform should support process management and process automation. Case management helps to provide a foundation that will help realize the true potential of BPM, the management discipline.
Myth: Case management is really all about enterprise content management (ECM).
-1-
Smart Case Management: Why It's So Smart.
Data Virtualization: Putting Your Data to Work for Your Cloud, BPM, MDM, and SOA Projects
Live Discussion: Smart SOA Governance-A Look at Successful Case Studies
The Right Way to Do Data Integration for Composite Applications
Measuring the ROI from web experience management 
Prescription for Pain Alleviation: Transaction Path Detection and Management
Business Process Assurance: Ensuring Critical Business Processes Are Executed Without Disruption
The Mobile Channel: Where Do Companies Start?
Top 10 Reasons to Replace Enterprise Search with Unified Information Access Part 2
March 10, 2011
The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More
Date:Nov 05, 2009
Time:12:00 PM
ET- (17:00 GMT)
Date:Oct 29, 2009
Time:13:30 PM
ET- (17:30 GMT)
In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.
Listen Now
Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.
Listen Now
Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.
Listen Now
In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.
Listen Now
Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.
Listen NowSmart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More
A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More
|
|
This new publication from our sister site SearchSOA.com explores workflow, business activity monitoring (BAM) and complex event processing (CEP) issues. |
|
|
