What's the problem with untamed business processes? Why should enterprises try to domesticate them? Craig Le Clair, a Forrester Research vice president and principal analyst, answers those questions with this blunt assessment of the damage wrought by dysfunctional processes: "They literally choke the productivity and creativity out of the workforce."



Fortunately, dynamic case management (DCM) can help enterprises deal with out-of-control processes. This guide will introduce readers to DCM, define untamed processes and explore such processes in the context of enterprise resource planning (ERP) and integration. The content includes:

Introduction: A dynamic approach to case management, a Q & A between Peter Schooff of ebizQ and Craig Le Clair of Forrester Research

DCM: Today's tool of choice for subduing untamed processes, a feature by ebizQ Site Editor Anne Stuart

DCM takes the lead in domesticating 'untamed' processes, a Q & A between ebizQ Editorial Director Hannah Smalltree and Forrester's Craig Le Clair

Use integration to help rein in untamed processes, a feature by ebizQ contributor Alan Earls DCM helps control untamed processes in ERP systems, a feature by Alan Earls

--With: Taming wild processes, a few quick tips by Alan Earls

Use integration to help rein in untamed processes, a feature by Alan Earls

About the Author

Anne Stuart, ebizQ's editor from mid-2010 to mid-2013, is now senior editor for SearchCloudApplications.com at ebizQ's parent company, TechTarget. She is a veteran journalist who has written for national magazines, daily newspapers, an international news service and many Web sites. She’s specialized in covering business and technology issues for 20 years. Based in Newton, Mass., she can be reached at astuart@techtarget.com. Follow Anne on Google+ and at annestuart_TT on Twitter. For general questions about ebizQ, please e-mail editor@ebizQ.net.

More by Anne Stuart, Contributing Editor

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