The Insider's Guide to Next-Generation BPM
By Gerry Roy, Director of Solutions Management, BMC Software and Linda Donovan, Senior Strategic Marketing Manager, BMC Software , 02/19/2010
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Editor's note: Learn all you need to know about cloud computing at ebizQ's Cloud QCamp this April.
What are your priorities for 2010? Reducing IT costs? Complying with the growing number of regulatory requirements? Improving availability and performance of critical business services?
If your IT organization is like many, these may be your top three priorities for the year ahead. At least that's what was reported in the 2009 IT Market Survey of more than 400 IT professionals in Europe and the United States.
The survey, which was sponsored by BMC Software, was conducted by a technology media company and sent to people who had registered to be contacted for market research. It delved not only into top priorities but also IT challenges.
The results of this survey demonstrate that IT organizations need to manage multiple initiatives effectively, despite limited funding and staff and time constraints. An approach based on Business Service Management (BSM) can help by enabling IT to plan, manage, and execute projects based on business priorities.
BSM is a comprehensive and unified platform for running IT. With BSM, technologies and processes are executed efficiently to deliver new services that create more business value while supporting existing services at lower costs.
Overview of the survey
The 400 respondents represented enterprise-level companies across a wide range of industries. More than half of them were from companies with 10,000 or more employees. About half held IT management or executive positions. The remainder included consultants/systems integrators or held other IT titles.
Priorities: a closer look
The survey asked respondents to rate 15 IT objectives based on their importance to the organization. Controlling costs headed the list, with more than one-third of respondents ranking it as critical. Regulatory compliance and improving the availability and performance of business services captured the number two and three spots, respectively.
The challenging economy is forcing IT organizations to look for solutions that address immediate concerns for improved efficiencies and cost reductions. Savvy organizations focus on initiatives that will help grow the business when the economy recovers.
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