Regardless of size or industry, companies operating in today's global economic climate rely on business-critical applications to drive operations, maintain customer relations, energize supply chains, maintain financials, and report to stockholders. Simply put, every aspect of business operations has some dependency on business application performance and agility. Business value of these applications therefore is dependent on IT Operations' ability to effectively manage application performance -- even as those applications and its supporting information technology infrastructure are adapted to meet constantly changing business goals.

The need for agility, high performance, and cost-effectiveness continues to be an elusive holy grail. Yet the competitive advantages of even partial success in these areas are so compelling that every enterprise strives for it with new technology initiatives, even as their information technology organizations struggle to keep vast infrastructures and numerous applications operational and performing at levels required to deliver business value. As a result IT organizations are finding themselves in a three-way tug-of-war with the challenges of maintaining technology that is currently delivering business value, supporting new business advantage by managing agile software services, and lowering costs with infrastructure innovation.

Those business applications in turn are dependent on the adaptability of the IT infrastructure and information technology operations' ability to manage the relationships between application performance and to meet the business' performance and cost-effectiveness goals. But the reality is that most businesses are not prepared to manage these critical dependencies. Most IT organizations do not have the bandwidth to focus on understanding the impact the initiatives will have on their management processes, capabilities, and tools.

For example, consider a few technology innovations being deployed in enterprise datacenters to lower infrastructure costs:

• Virtual machines to increase capacity utilization of physical servers -- high utilization rates means you aren't wasting money on unused capacity
• Migration technology to automate and speed up redeployment of virtual machines across physical systems according to performance, energy or compliance policies -- automation means IT staff talent is not wasted on low-level repetitive tasks
• Composite applications based on service-oriented architecture and Web Services technology to reuse existing applications as software components in new applications -- reuse lowers the cost of business agility
• Cloud computing (otherwise known as Software-as-a-Service) to simplify access to business functions -- using an external cloud means no upfront solution licensing and deployment costs while using an internal cloud increases reuse of corporate software components so that it costs less to build new applications
  

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