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Business Process Management (BPM) can be used to focus your organization on
the customer's needs by breaking processes out of the old departmental and managerial
patterns. As a bonus, this streamlining of processes also tends to increase
efficiency and thus decrease total cost and time spent by the company.
Today's BPM solutions go a long way towards creating a suitable framework for
such a shift. While things are getting more intuitive, it's rarely an out-of-the-box
experience; you still need to configure, automate and optimize the software
to reap the full benefits of BPM. This guide will help you get started, from
planning and evaluation to implementation and optimization.
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BPM Basics
BPM
101 (ebizQ)
Improving central business processes is the core of most popular programs like
continuous improvement, change management, total quality management and others.
But it is critical to recognize that getting control of your business processes
is not a technical or a business problem; it's both, and it needs to be treated
accordingly.
What
Are Business Processes? (Wikipedia)
This overview examines the basic principles of BPM, from Adam Smith to modern-day
software solutions. The definitions span across management, operations and support
layers, providing a solid foundation for understanding the goals and methods
of BPM.
How
BPM and SOA Should Play Together (ebizQ)
There are some preconditions to gathering the benefits of combining BPM and
Service-Oriented Architecture (SOA), explains Uwe Roediger in this feature article.
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