We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Editor's Note: The union of BPM and Software as a Service (SaaS) offers attractive benefits for businesses, but the approach faces significant challenges on the road to widespread adoption. Part I of this special report explored concerns and risks involved in combining BPM and SaaS. Here, Part II offers expert advice for combining BPM and SaaS.

Software as a Service (SaaS) BPM can be implemented in two ways, says Sandy Kemsley, an independent BPM consultant with Kemsley Design. The first is the process-modeling side, which was the first to get traction in the market. The second—and, in Kemsley's view, "more interesting"—is the collection of BPM SaaS variants that allow you to execute on the Web.

In either form, SaaS BPM is worth looking at, Kemsley says. And for most organizations, the opportunity to offload hosting responsibilities represents an opportunity. "People make a big deal of it when a SaaS company has down time, but internal data centers aren't up 100 percent of the time, either," she notes.

The economics are compelling, too: "It's the same as any other software market. The cost of SaaS is lower, especially for small and medium-size businesses," she says. What's more, small and midsized businesses often couldn't afford BPM at all before SaaS became an option. Of course, she acknowledges, if you really grow usage, at some point the subscription costs of SaaS will become oppressive, meaning that it may make more sense to bring BPM in-house.

Advice for avoiding SaaS anxiety

"Many organizations are just plain nervous about SaaS," Kemsley says. However, SaaS companies base their reputation and business models on keeping customer data safe and secure. For publicly held companies, she says, there's little danger of one individual taking steps that would endanger the company's ability to meet its commitments. If you're looking for a gradual ramp-up to BPM, you may want to consider a company that offers both hosted and non-hosted SaaS BPM.

Also, look closely at service-level agreements (SLAs) and other agreements. Some SaaS BPM agreements are month to month, but some involve longer-term arrangements. "Be sure you understand the terms and how those terms might change if the company is purchased," Kemsley advises. And, she adds that if you find a SaaS company with a good reputation, you probably don't need to worry much.


1  2  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More