We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

In this Q & A, Peter Schooff speaks with Jeff Kaplan, managing director of the THINKstrategies consulting firm, who offers insights about Software as a Service trends in BPM.

Peter Schooff: What would you say is going on right now with SaaS BPM?



Jeff Kaplan: Just like SaaS has transformed the way in which we look at almost every other enterprise application area, the same thing is happening now with the business process management space. It's being driven by a number of factors, which are common to the overall market for SaaS-obviously, the economy, and the changing competitive landscape, as well as changing customer attitudes and expectations when it comes to utilizing software and getting the greatest value from those applications.

There's been a growing frustration among organizations and end users of all sizes for a long time. Now that SaaS has established itself as a viable alternative, functionally speaking, it's become a much more appealing alternative financially as well as in terms of its value-added capabilities. So now it's beginning to touch that BPM space and there's a lot of exciting things going on there.

PS: You already touched on this, but to drill down a little bit, what exactly are the market drivers for SaaS BPM?

JK: With this economy and the competitive landscape that we have, and the changing nature of the workplace, there is a growing need to obtain information from a variety of sources that pertain to the performance of an organization and to bring that information together in such a way that people can make better decisions. But more important than that is sharing that information so that they can execute on those decisions in an effective fashion.

BPM helps to manage that process, from the collection to the dissemination to the measurement of the activities across the organization. In order for companies to survive, never mind thrive, they need greater access to that information and greater ability to act on that information. That's why we're talking about SaaS-based BPMs today.

PS: Indeed. Now, a company that already has BPM, what do they need to consider from going basically in-house to SaaS BPM? What steps do they need to take?

JK: Well, I guess there are two categories. [First,] there are those companies who are somewhat satisfied with what they have and they're possibly looking to enhance and extend that functionality. They can use some of the SaaS-based alternatives and options that are available to extend their reach and also maybe add additional functionality to the established BPM solution that's already in place.

-1-

1  2  

   Next Page

Explore Our Topics

  • EDITOR'S BRIEFING
  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)

REGISTER TODAY!

Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

REGISTER TODAY!
View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More