ebizQ - BPM: Customer Management http://www.ebizq.net/topics/bpm_customer_management/?rss Experts say that in many ways business process management BPM and customer relationship management CRM are moving toward convergence CRM software increasingly offers some BPM functionality while BPM initiatives are addressing customermanagement issues such as acquiring new customers retaining existing ones planning for peak business periods and managing customer feedback To learn more about using BPM to support CRM and improve customer experience see our collection of tips articles and other resources ul classcommonUllia hrefhttpwwwebizqnettopicsbpmfeatureshtmlBPM pros should become customerengagement expertsali lia hrefhttpwwwebizqnetblogsrevolutionizingcustomerserviphpRevolutionizing customer service with BPMMalilia hrefhttpwwwebizqnetblogsbpminactionearlydispatchesfromforrestephpEarly dispatches from Forrester BPM Forum customer focusaa hrefhttpwwwebizqnettopicsbifeatureshtmlProcess analytics and the customer experiencealilia hrefhttpwwwebizqnetblogsebizqforumwhenshouldacompanyusebpminsteadofcrmtoimprovecustomerservicephpWhen should a company use BPM instead of CRMaa hrefhttpwwwebizqnettopicsbpmfeatureshtmlBringing the best of BPM to the customeralilia hrefhttpwwwebizqnettopicshumancentricbpmfeatureshtmlThe future of BPM and customer engagementalilia hrefhttpwwwebizqnetblogsbpmtheoryextremecustomerinteractionphpExtreme customer interactionalilia hrefhttpwwwebizqnetblogsbpmbusinessbpmcustomerexpectationsphpBPM customer expectationsaliul Copyright 2012 ITQuadrant, Inc. All Rights Reserved editor@ebizq.net webmaster@ebizq.net en-us http://www.ebizq.net/web_images/ebizqnews.gif ebizQ Topics RSS Feed http://www.ebizq.net/?rss Tue, 01 Nov 2011 07:00:00 EST As ebizQ contributor Crystal Bedell explains in this feature introducing BPM to customer relationship management can improve the service experience for customers and frontline employees alike Better together BPM and CRM http://www.ebizq.net/topics/bpm_customer_management/features/13263.html?rss http://www.ebizq.net/topics/bpm_customer_management/features/13263.html?rss Thu, 22 Sep 2011 07:00:00 EST At the Forrester Business Process Forum analyst William Band explains why BPM professionals need to zero in on providing a great customer experience Forrester BPM pros need to become customerengagement experts http://www.ebizq.net/topics/bpm_customer_management/features/13253.html?rss http://www.ebizq.net/topics/bpm_customer_management/features/13253.html?rss