ebizQ Premium Content: A report by Forrester's Ken Vollmer, with special attention paid to manufacturing and financial services sectors and process management technologies.
Download: BPM Tool Usage Varies By Sector.pdf
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About the Author
Ken Vollmer is a principal analyst in Forrester's Application Development & Infrastructure research group, covering trends, issues, and strategies related to all forms of integration, including business process management (BPM), enterprise application integration (EAI), B2B integration (B2Bi), and electronic data interchange (EDI).
Ken has assisted hundreds of clients in North America and Europe with their integration projects, drawing upon his knowledge of emerging trends and many years of practical experience in implementing a wide range of business solutions.
Ken came to Forrester through its acquisition of Giga Information Group and has 20 years of management-level experience in the IT industry. Prior to joining Giga, he was the director of information systems planning for a large retail company, where he implemented a comprehensive EDI program with more than 1,000 trading partners. He has held a wide range of IT management positions at Carrier Corporation and MONY Financial Services, as well as various positions in the logistics arena at John Deere and Carrier.
Ken earned a B.S. in management information systems from the State University of New York and an M.S. in information resource management from the School of Information Science and Technology at Syracuse University.
More by Ken Vollmer
About Forrester Research
Forrester Research is a global research and advisory firm providing insights and services to professionals who make complex business and technology decisions every day. To learn about Forrester's research, consulting, events, online communities and more, visit www.forrester.com.