RFG's Michael Dortch says that while many companies have BPM plans in place, many of these same companies have little to no accurate information about the business processes currently in use.
Size:
162 KB
Download: RFG_CaptureBPM.pdf
  This document is an Adobe Acrobat PDF file. To open it you will need the latest version of Adobe Acrobat Reader. If you do not already have Adobe Acrobat(r), click here to download it for free. |
About the Author
Michael Dortch has been an analyst, 'information entrepreneur,' speaker, and writer about IT and 'the real world" for the past 30 years. After almost 10 years at the Robert Frances Group (RFG), Michael begins a new position with Aberdeen Group in September.
Michael is also ebizQ's BPM in Action blogger.
More by Michael DortchAbout ebizQ

ebizQ is the insider’s guide to next-generation business process management. We offer a growing collection of independent editorial articles on BPM trends, issues, challenges and solutions, all targeted to business and IT BPM professionals.
We cover BPM standards, governance, technology and continuous process improvement, as well as process discovery, modeling, simulation and optimization, among many other areas. We follow case management, decision management, business rules management, operational intelligence, complex event processing and other related topics. We closely track important trends such as the rise of social BPM, mobile BPM and BPM in the cloud. We also explore BPM’s use in functional areas, such as supply chain and customer management, and in key verticals, such as financial services, health care, insurance and government.
ebizQ's other BPM-oriented content includes podcasts, webcasts, webinars, white papers, a variety of expert blogs, a lively online forum and much more.