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Now that the holidays are done, I start thinking about money-and how much I'll
have to pay in taxes for last year's earnings. Yes, I know it's early-after all
it's not April-and thinking about taxes isn't really the best way to start the year,
but I think it's a form of reflection for me. It's like a New Year's resolution-this
year I will promise to keep better track of my receipts and write down all my
mileage and I will make sure to organize and add up my receipts and expenses each
month, instead of in one mad-ditch scramble to get it all done before taxes are
due.
It's pretty much the same thing with business process management (BPM). Every
organization that's considering business process management (or any similar
IT technology investment), wants to know what they have to put in or spent on
it, and what they'll get back at the end of the year. Okay, so it's not exactly
like saving expense receipts and paying taxes, but the analogy works-there's
always a trade-off between the investment you're making and what you're getting
out of it.
Let's take a closer look at some of the ROI-related factors when it comes to
making a BPM decision. One of the key issues to consider when investing in BPM
is that the benefits of BPM can vary from other standard technology investments,
primarily because a BPM system can address such a wide range of potential process
issues, rather than solve only one problem. In addition, another consideration
is that BPM solutions are typically implemented for more than process. In effect,
a BPM project is actually a doorway to many more projects, as well as an opportunity
to increase an organization's return from its investment. Implementing one process
provides one ROI for a BPM investment, while implementing 20 different processes
greatly alters the ROI equation. Generally, the greater the number of processes,
the greater the ROI (and perhaps even the faster the ROI). Many companies can
expect to recoup their investment in BPM with measurable business gains-sometimes
within a one or two processes and sometimes with ten or twenty.
Just as I like to know how much money I made last year and how much I owe or
may be getting back in taxes, organizations certainly have a desire to know
what type of ROI they will receive from an BPM investment. And while we can't
calculate a specific ROI for organizations BPM implementations in this column,
it's worth taking a look at a few of the important factors that can dramatically
affect the ROI you might receive from a BPM implementation. There are a number
of considerations that organizations should pay attention to in order to increase
their potential ROI and reduce the amount of time it takes to generate a positive
ROI, including:
Today, most BPM tools see human task as an end point -- making an accept, reject, or delegate decision. The system is oblivious to what that person...Learn More
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Today, most BPM tools see human task as an end point -- making an accept, reject, or delegate decision. The system is oblivious to what that person...
