We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

The benefits of Business Process Management (BPM) are well documented. For example, a recent study from Gartner found that 78% of successful BPM projects delivered an internal rate of return greater than 15%, with some returns as high as 100% or 360%. The study also found a strong focus on business processes with significant human involvement, rather than pure system to system integration efforts. In addition to financial returns, users consistently cite the ability of BPM to reduce errors, improve service levels, and increase visibility as important benefits. Because of these results, Gartner expects that BPM will continue to move up as an investment priority for organizations seeking competitive advantage.

Business processes are everywhere in organizations. Some have been defined with a great deal of detail and rigor. For example, loan processing is a core function for financial institution that has many personnel dedicated to the effort. As a result, the details of how loans are processed are typically well understood. On the other hand, the vast majority of processes in a business are not well defined or documented. They have evolved over time as a result of simply doing business, with people making decisions on how to address situations on the fly. If successful, the decisions are applied for similar situations and over time become the accepted process. If unsuccessful, other approaches are tried until ones that work are found. The result is that processes evolve iteratively, almost following Darwin’s theory of evolution. Because of this reality, the move toward BPM is often challenging—both in terms of gaining understanding of existing processes and enabling the flexibility to have processes change and adapt after they have been automated using BPM technologies.

To succeed with BPM, business users and IT professionals must work together as a team. Business users own the process. They know what the process is intended to do and how it should flow. They make decisions and adjust the process as often as necessary to meet their needs. IT owns the technology infrastructure that is used when these processes are automated. They understand the need to manage data, integration, and systems operations.

The combination of technology infrastructure, process flow, and business requirements all needs to be discovered and translated into a process map to enable automation to occur. This process discovery effort, and adjusting the process map to keep pace with change, is the most significant challenge of BPM projects. A recent Delphi Group study stated, “In general the greatest concentration of activity is found within the discovery phase, here represented as the combined efforts of requirements analysis and developing process models and business rules. On average these activities (process and rule analysis combined with requirements definition) consumed about 40% of the time spent on BPM initiatives. Frequently, however, the discovery phases were cited as requiring 50% to 60% percent or more of project time.”


1  2  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More