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Facing the challenges put forth by the current environment is only possible through team work, effort, innovation, flexibility and adaptability. An empowered and talented team is an important ingredient of organizational success. A valued feature of successful teams is that they have a high level of empowerment or decision making authority.

Empowering employees is about more than just participation; it also involves individual analysis, decision making, and action. Employee empowerment is a beneficial process for employees, managers, and the company as a whole. Employees feel more invested in the company, valued as important contributors, and motivated to excel in their areas.

These day's companies understand the need for empowering employees for the success of the company and customer satisfaction, but t is also very common to not see it happening across the departments. This is because lack of inter-department communication, fairly efficient, inefficient and divisive coordination between the departments. A good BPM model is in the position to analyze not only processes and departments, identify the technology and resources needs, but also aid in employee empowerment. BPM will help build strategy objectives and create operational disciplines such as: service/operational excellence, outcome/results orientation, and collaborative/cross-functional perspective. By pinpointing which parts of the business can be better coordinated and how we can define this coordination, it will eliminate the decision-making loop holes. It will also help individuals to make more informed decisions which will help increase the problem solving capacity, increase day-to-day production in the operational areas and increase long term growth (profitability).

For all companies, the customer is the focus; service/product is the business and profitability builds the future. The company needs to be one that customers can rely on to provide timely, exceptional quality, conscious services through highly skilled professionals to meet the ever changing customer needs. This asks for the commitment from the professionals working in the company, which is heavily dependent on the kind of empowerment the company provides to each of the professionals.

Here is one example taken from a project I was BPM project manager; a change from no ownership to level of employee empowerment was evident. One would clearly see the transition in the awareness/empowerment of individuals involved from beginning of the project to implementation of the new process. The objective of the Case was to streamline the Vendor Payment process.


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