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It is difficult to maintain information and process integrity when your field operations are not aware of decision-empowering information, such as a pricing-change, or a key regulatory ruling. BPM and change are forever intertwined in today's business environment. Mobile BPM brings agility out to the edges of your business, allowing you to connect the field with all of the change and process improvement that you’re building within the confines of your firewall.

Barriers to Mobile BPM

It is essential to understand why mobile business applications (and in-effect mobile BPM) have lagged behind enterprise applications.According to research from Forrester and others, line-of-business mobile applications were ready for prime time as early as 2005. The current trend in adoption is mostly specific to organizations that move mountains to transform their field operations—using mobile business applications such as the UPS example described above. Despite recent trends, pervasive mobile business and line-of-business applications have not caught on. Significant barriers and market forces have existed to stymie this inevitable trend.

  • Mobile application platforms are still maturing in 2010.
  • Differing standards made it difficult to select one platform over another.
  • Mobile application development remained largely stagnant until the iPhone release in 2008.
  • Developing the same application concurrently for the Windows Mobile, iPhone, Android, and Blackberry platforms is costly.
  • The low adoption of applications versus the high adoption of email casts mobile application development as a much greater risk than email. This causes some organizations to view mobile application development as a black hole.
  • Technology barriers, carrier charges, and legal terms and conditions mined with costly clauses tend to discourage the development of a healthy business application market place.

Without a robust mobile business application market place, the value and financial justifications of mobile business application development can be difficult to establish.

Mobile Applications for Consumers

Given that mass adoption of mobile consumer applications is pushing the market in the right direction, mobile business applications may soon enjoy widely deployed platforms with standardized capabilities and software. According to a Gartner report, the mobile applications market will grow from $4.9 billion in 2009 to $17.5 billion in 2012 and $29.5 billion in 2013. Such a boom will greatly lower the barrier to entry. Business applications should experience a much smoother transition to mobile platform, as a result.


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