We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Untitled Document

Management theorist Peter Drucker believes that process improvements transform business and lead to innovation -- and that they represent "the change that creates a new dimension of performance" for organizations. Business process management (BPM) empowers companies to align their internal processes so that they provide more value to both their internal and external customers and better fulfill the customers' needs. Well-designed business processes, moreover, become increasingly valuable in a difficult economy.

At a recent Gartner BPM Summit, keynote speaker Janelle Hill reflected on BPM utilization during a recession. She predicted that BPM was more likely to increase during a tough economy as it helps organizations to operate more effectively and efficiently. While BPM both encourages and supports innovation, it's the dual benefit of efficiency and effectiveness that is considered the greatest "value add" that results from deploying BPM within an organization.

It came as no surprise to many business leaders and analysts who had already begun to feel the downturn, when the National Bureau of Economic Research (NBER) confirmed that the U.S. had been in a recession since December 2007. The 2009 New Year's ball had barely dropped in Times Square before analysts started predicting which business trends would help companies succeed during this protracted recession. And, while the picture certainly looks brighter in 2010, companies are still looking carefully to determine which business imperatives will provide the greatest leverage and results for them this year and beyond.

Streamlining operations

With so many external economic factors outside their control, what can companies do to ride out the recession and "even" thrive? One answer is that they can redirect, automate and improve their internal processes. But how do they do that?

Let's talk about one example. We'll call our hypothetical company Better Widgets; however, the rest of the example is based on real-life examples.

At Better Widgets, the IT department deals with change on a daily basis, while providing essential services that support the organization and maintain its competitive advantage. IT addresses functions such as:

  • Installing and implementing hardware, applications, and configuration changes
  • Overseeing employee access to applications and resources
  • Enforcing and maintaining internal security and auditing policies
  • Managing compliance documentation


1  2  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More