We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Editor's note: What are the best practices in moving data to the clouds? Learn more here!

I have never been shy about taking on a new challenge. So when I was offered the opportunity to be a lead consultant on a BPM implementation project, I jumped at it. I had been out of consulting and project management for a while, but I thought it would be like riding a bicycle, a skill I would never forget. Did it matter that I would be riding that consulting bicycle on the wrong side of the road in Mexico City, with only Spanish language skills picked up during a lengthy stint of tourism? I heard the words "sign me up" escape my mouth while I was still considering these questions.

A few weeks later I found myself in Mexico City, ready for a three month project, with no idea where the client's office was, and a new realization that Google Maps doesn't work well in a city of 21 million inhabitants and about as many different street names. Despite that, my real lessons started about fifteen minutes after eventually finding the office.

Lesson 1: Get engaged early

When I walked through the door of ALICO, Mexico (a part of AIG Foreign Life Division), I was already a little behind on the project. My colleague for the next three months was an extremely smart Argentinian, Gerardo, who had been on-site for the three days prior to my arrival. He had already worked out the lay of the land, and was ready for the challenge of helping me through the obvious language difficulties (even though he spoke less English than I spoke Spanish).

Gerardo's first task was to introduce me to the business analysis team (referred to affectionately as Las Chicas) who had been defining the process best-practices for the underwriting and policy management groups we would be improving. Their welcoming gift to me was a binder containing close to 3 pounds of printed materials, covering every facet of the intended processes: the ACORD standards definitions of the underwriting activities; photocopies of forms and documents used for new business; BPMN standard notation guides; three over-sized Visio diagrams showing the proposed processes, cross referencing the ACORD standards previously mentioned. In other words, it was a gratefully received paper doorstop.


1  2  3  4  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More