The Insider's Guide to Next-Generation BPM
By David Sherriff, Chief Operating Officer, Microgen , 10/21/2009
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In many organizations, there is a divide, real or perceived, between IT staff and business users. The two groups often operate in isolated silos, each focusing on their respective tasks and without an understanding of how effectively working together could be mutually beneficial.
With companies increasingly looking to improve efficiency, cut costs and leverage technology to improve operations, the implementation and success of business process management (BPM) solutions is a perfect case example of why this divide bedevils business -- and how we can cross it.
In the past, the disconnect between IT and end-users has yielded the same results: organizations spend significant resources both in time and money creating applications to automate critical business processes, only to realize that after a couple years their processes have not improved significantly from where they began.
In the meantime, employees butt heads throughout the process: IT staff wants the ability to create and deploy an agile process, the end users want an easy experience, and everyone loses sight of striking the balance necessary to meet business objectives.
There is a lot of promise and potential with BPM, but plenty can go wrong with a gaping hole between the staff who manage the solution and those who use it on a daily basis. Pressure on IT to quickly deploy BPM systems can leave gaps and inefficiencies, especially in end user interfaces and applications; end users want it to be a panacea and may attempt to do too much, too soon, without proper systems, methodology or training in place to back it up. And ultimately, end users can make or break IT's BPM initiative by their choice to ignore it before giving it a fair try.
Changing landscape drives need for collaboration
As companies begin to recover from the recession and set their sights on long
term planning, new regulations are being put into place across industries that
drive need for faster access to information, improved transparency and data-enabled
decision making at the highest level of organizations. IT managers face the
challenge of finding, adopting and implementing technologies that give business
users a clear view of data across a highly complex organization in a very short
period of time.
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Best Practices in Moving Processes to the Clouds
How Can the Cloud Fit Into Your Applications Strategy?
Cloud Data Integration Best Practices
The Economics of Cloud Computing
Data Services Insight: Successful implementation of Canonical Information Models
Measuring the ROI from web experience management 
Disaster recovery virtualization vs. cloud
Prescription for Pain Alleviation: Transaction Path Detection and Management
Business Process Assurance: Ensuring Critical Business Processes Are Executed Without Disruption
ebizQ editorial highlights and updates, compiled by Site Editor Anne Stuart
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