We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Untitled Document Editor's note: The following is an edited transcript of Dennis Byron's recent ebizQ BPM in Action podcast with Lynn R. Hogg, Pallas Athena, President of Pallas Athena USA.

Dennis Byron: In doing research in the area of case management for ebizQ feature article, I spoke with Lynn Hogg, President of Pallas Athena USA. As is often the situation, one thing led to another and Lynn introduced me to some process discovery ideas that I think are important.



Lynn believes you cannot do good case management-based business process management (BPM) without doing process discovery first. I can almost take it a step further. It is like saying you are doing process discovery whether you know it or not all the time. So think about doing it right is the message because you are doing it anyways. (ebizQ will feature an article on process discovery in summer 2009.)

Pallas Athena has been in business since 1993 as a European supplier of BPM software solutions and services and has over 1,800 customers with over 1,000,000 users in healthcare, insurance, financial institutions, and government. Its software is sold in more than 30 countries and it entered the U.S. market in 2007. Lynn has been its U.S. president since it entered the market.

His experience is helping European companies enter the U.S. market and he has done that for iXOS, EASY Software and Saperion. During his career, he also held sales and management positions with OTG Software, which was later acquired by Legato, which in turn has been acquired by EMC, Agfa Compugraphic and U.S. Design Corporation.

Lynn has been a longtime member of AiiM, better known as the Association for information and Management, and is also a member of the SAP Users Group known as ASUG or the Americas' SAP Users Group. So Lynn, I know you see process discovery as a way to both replace the procedure of just drawing pretty pictures on a white board and also a way to replace getting $2,000 day consultants. So tell me more about how you look at process discovery.

Lynn Hogg: Well, thank you Dennis. Process discovery is a pretty new concept. We've been doing BPM projects since back in the early 90s and we've been doing them the same way that everybody else has been doing them, the traditional way of a conference room, drawing the pretty pictures as you said trying to understand what a customer's processes looked like and there's a knowledge transfer that takes place. So the customer is telling us or telling the consultants how does the process look like and so we end up spending a lot of time understanding the processes.

-1-

1  2  3  

   Next Page

Explore Our Topics

  • EDITOR'S BRIEFING
  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)

REGISTER TODAY!

Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

REGISTER TODAY!
View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More