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Untitled Document Planners in distribution industries like to think they are process driven. Successful manufacturing has depended on becoming more process driven since the seminal efficiency studies of W. Edwards Deming in the 1940s. Utilities watch processes closely to deliver 24/7 up time. And healthcare delivery providers hope to improve treatment by becoming more process driven. Most industries see process orientation as a goal reached by beginning with documenting processes. But government is process driven from the start, because in government the processes are documented from day one, except that they are called laws and regulations.

A recent IT Investment Research survey found that BPM in government is a fact of life and that that has been the case for years. In government, the research found, it is more a matter of which generation BPM is in use. Unlike in other "industries," information technology (IT) has been applied regularly since Hollerith sold the United States his first punch card machinery to automate the 1890 census. BPM is found in governments throughout the world, on almost every level. Representative suppliers include Appian, Cordys, IBM, Metastorm, Pegasystems, Singularity, TIBCO, Ultimus and almost every other BPM supplier with a workflow or document/content management heritage.

However, only a few suppliers offer government-specific solutions. Instead most offer templates and/or development frameworks and tools. This makes sense because the needs of different levels of government vary. Even within a level of government needs differ between defense/security and other agencies, as well as by country. All architectures and platforms are supported.

For example, Ultimus is a Microsoft-centric BPM supplier that offers 20 templates to help governments. These templates are made available to customers as part of the annual Ultimus maintenance contract. This policy is especially important to fund challenged government entities. Ultimus' customers are as diverse as Prince William County, VA, the Commonwealth Of Massachusetts' Department Of Consumer Affairs, and the city of Lisbon. Like others, Ultimus also has a strong partner program in terms of systems integrators (SIs) and others that supports its participation in government BPM.


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