We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Delivering the right information to the right manager is not an easy task considering the need for diverse information within an enterprise. Managers need information targeted to their functional areas. An IT operations manager needs availability and performance data on servers, while a sales manager needs to know that orders can be processed efficiently, especially during peak order periods toward the end of each quarter. Requirements vary, even within functions, based on the manager’s level and role. The higher the management level, the wider the field of view.

Executive dashboards deliver tailored information in a timely manner and in a format that enables quick insight. These powerful tools aggregate and consolidate atomic data into higher-level information on particular business services, such as online order entry or credit application processing. They convert consolidated data into actionable information. They correlate consolidated data across IT processes such as incident, problem, change, and service level management to support senior managers whose responsibilities span multiple processes. Most important of all, they facilitate the management of IT from a business perspective, known as Business Service Management, which is critical today because of the growing reliance on technology to ensure smooth-running business processes.

Because of the value dashboards deliver, most companies are no longer wondering if they need them. Instead, they are looking for the best way to implement dashboards. Our experience shows that the best approach is an incremental one that starts with IT managers and then expands to support business managers.

Start with IT

The first step in deploying executive dashboards in an enterprise is to roll out the solution in IT. The IT staff comes up to speed on deploying and using dashboards before extending their use to the business audience. It also helps educate IT on the needs of the business, which enables IT managers to communicate more effectively with business managers and do a better job of tailoring dashboards for business people. The rollout in IT involves four key activities:

  • Collecting and consolidating the data. The data is typically scattered across multiple applications and data stores. IT service management applications maintain data on incident, problem, change, release, configuration, and service level management processes. In contrast, asset management applications maintain data on asset configurations, owners, locations, physical and logical topologies, costs, and associated contracts (such as lease, support, and maintenance). The dashboard solution must aggregate and correlate the data from all these sources for presentation in a single view.
  • Making the data actionable. The dashboard must transform the consolidated data into metrics that are appropriate to, meaningful to, and actionable by IT managers. The right key performance indicators (KPIs) must be established to achieve this. That means determining what to measure, how to measure it, and how to communicate it. Presenting actionable information in a composite view that spans multiple processes permits integrated management across disciplines and operational silos.
  • Relating IT to business services. Service impact modeling solutions map relationships between the IT infrastructure and the business. Executive dashboards can leverage this mapping to help IT managers understand how IT supports business services. By monitoring process-centric and cross-functional KPIs that affect the business, IT managers can more closely align IT with business objectives.
  • Targeting information based on role. Information needs differ, depending on role and management level. The dashboard system must accommodate this need by allowing the creation of personalized views that are appropriate to each manager’s role and level within the management hierarchy. That means the right field of view, the right metrics, and right level of detail.


1  2  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More