The Insider's Guide to Next-Generation BPM
By Mark Lorion, Vice President of Marketing, TIBCO Spotfire , 05/21/2010
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More and more, business professionals have rich, visual, interactive user experiences with computer software outside the office. In 2008, 37 percent of U.S. consumers played video games, and worldwide sales of video game software grew 11 percent. By 2012 it is projected to be $68.4B global industry. Among younger consumers the percentage of players and rates of growth were even higher.
Today, the people who increasingly make critical organizational decisions have an entirely different expectation for human-computer interactions. Younger professionals - particularly those entering the workforce - see technology in a completely different way and demand the same game-like experience in business and enterprise applications. In turn, this is requiring business intelligence and IT professionals to rethink the way information is experienced.
The Problem with Business Software
Will game-like experiences be the norm in future business software? The answer
is increasingly "yes." The principles of visualization, interactivity,
immediate feedback, and contextual presentation of data that reflect the user's
role, task, and situation, are simply too compelling. Being fun helps, too.
The problem with today's business software is that unlike game software, it is not typically optimized for how the user experiences information. Instead, it is designed to optimize navigating the features of the software. Insufficient thought is given to taking advantage of how human beings process information to derive the greatest insight and take action in the context of a specific decision-making scenario.
Principles to Experience
Today, business professionals are making more top and bottom line decisions,
increasing the demand for relevant, real-time, domain-specific data delivered
in a game-like free-dimensional experience. How might that be accomplished?
The principles of better BI user experiences begin with VIIC: Visual, Interactive,
Immediate, and Contextual.
Visual
Humans best process and intuit information by seeing and interacting with data
and exploring patterns and relationships. Traditional business analysis software
is not set up to take advantage of these natural cognitive and perceptual abilities.
The complex and multifaceted layers of business information are usually presented
in a flat and static format. This forces users to remember things seen once
in order to understand data seen in another view; even though most people can
hold no more than seven separate units of information in short term memory at
one time.
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