The Insider's Guide to Next-Generation BPM
By Lyndsay Wise, President and Founder, WiseAnalytics , 07/20/2009
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Six Sigma is synonymous with continuous process improvements and ensuring a very limited number of defects or inefficiencies within an organization's overall production and/or processes. By using defined methodologies, organizations can manage and ensure high levels of quality.
Many companies, especially large manufacturers, have used Six Sigma for years to ensure quality within their supply chain and overall product design. However, the focus on developing higher levels of quality through process management and extensive controls extends beyond manufacturing towards other vertical markets and to overall business process improvements as well.
For organizations that do look to Six Sigma for their ongoing quality and process improvement initiatives, deploying a business intelligence (BI)-oriented dashboard to set targets and to monitor results can help improve the overall efficiencies of Six Sigma initiatives, while still combining the importance of building and maintaining relationships with relevant stakeholders. How does this work, and what are the benefits of combining Six Sigma with dashboard use?
This article identifies the benefits of using dashboards along with an organization's Six Sigma initiative to enable better process controls and to help organizations proactively manage these initiatives while building relationships through collaboration.
The benefits of monitoring six sigma using dashboards
Dashboard use benefits organizations in two key ways. Firstly, dashboards can provide a broad view of how the organization is performing and meeting overall targets, especially when combining dashboard use with analytics and a BI foundation. Secondly, organizations can define specific targets that are aligned with the organization's strategic goals and set KPIs that support overall goals across the organization.
This second application is where organizations using dashboards to manage Six Sigma initiatives benefit. Although other uses and benefits exist within dashboard design and use, for organizations looking to manage their quality -- whether products, services, or internal processes -- the ability to align defined goals to overall quality enables organizations to retain their competitive advantage in a fast changing environment.
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