Next the officer clicks on "arrest history" to narrow the search further. This brings up the complete record of the incident in question:

Dispatchers and supervisors can view a different slice of this crime data at headquarters via GIS-based BI dashboards that display real time views of incidents, arrests, 911 calls, and other events. This comprehensive information system enables the police department to better deploy its force based on insight into current and expected criminal activity. According to Erlanger Police Chief Marc Fields, it has proven its ability to protect citizens and reduce costs through more efficient crime solving techniques.

Organizing the data

As Chief Fields and his colleagues learned, collecting the content for an enterprise search system is a multi-faceted process that blends several types of information and integration techniques:

  • Extraction, transformation, and load (ETL) technology to gather data from data warehouses
  • Transactional-level conversion to obtain information from ERP systems
  • Content-driven document annotation to pull in files from document management systems
  • Integration of thousands of messages (structured and otherwise) that flow through the organization

The department updates the search index every 15 minutes with crime records from a Computer Aided Dispatch (CAD) system and Records Management System (RMS). The search technology taps into these records and rapidly scans indexed content to create Google-style results, transforming them into usable information and preparing them for searching by end users.

Securing the information

Collecting data is just the beginning. Developers also need to manage processes that catalog the information, enrich it with information from other systems, tag it with appropriate metadata and key words, and provide security markers. Security must be implemented to prevent a search engine from delivering privileged data to a user who has no authority to access such data. At the same time, this security must be implemented in such a manner as to not impede the benefits of search: finding information quickly.

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