The Insider's Guide to Next-Generation BPM
By Michael Brooks, President, Checkmate Advisors LLC , 03/30/2009
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Millions of dollars are spent annually to improve internal reporting capabilities in the pursuit of identifying opportunities for incremental cost savings. All too often the result is that end users who are already overwhelmed are required to deal with even more conflicting, ambiguous data from various sources. In response to this challenge, many organizations have invested significant amounts of money and time in hopes of implementing performance dashboards with the ultimate goal of increasing the quality, timeliness and consistency of information to the end users.
There's plenty of empirical evidence indicating that performance dashboards can significantly shift the workload of analyzing information from the end user to the computer, thus making the end user more effective and efficient. In many instances what starts out as a seemingly easy project, either expands to include numerous other IT initiatives or results in a limited deployment that falls short of fulfilling one of management's prime directives -- to improve the overall effectiveness and value of the organization. Both of these situations risk wasting significant amounts of money, management attention and time in misspent initiatives or missed opportunities.
To resolve this situation, organizations often face a conflicting choice of when, how and where to move forward in expanding the deployment of technology when there are a number of significant core issues that must be addressed in the implementation process. Experience has revealed several tips that organizations can use to squeeze more value from their investment and maximize the success of their performance dashboard strategy. By following these tips, the business case value proposition for performance dashboards be more easily achieved.
Tip #1: Establish a metrics reference architecture.
The reference architecture is a resource that contains a consistent set of best practices for use by all teams within the organization. The architecture explicitly outlines the charter, guiding principles, processes and core definitions for all metrics used by the organization. It also provides a protocol on how conflicts in data definitions will be resolved. As a point of reference it is a valuable resource that helps ensure the clear direct linkage and alignment of the core metrics of the organization with the mission, strategic plan and operational processes.
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