We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Untitled Document

According to a recent Aberdeen Group report, nearly half of the 158 organizations surveyed do not have the ability to measure the business impact caused by insufficient application performance, nor do they detect problems before users are impacted.

Organizations across all industries are losing millions of dollars suffering business process disruption, risking customer desertion and utilizing expensive talent to fix issues after users are impacted. The question these businesses need to ask themselves is: "Why fight fires when you can take away the kindling before they start?"

A large part of addressing this question is making sure problems are detected by support when they first show symptoms and before they are actually impactful. This gives a chance for these firms to act and not just react. Companies typically view their production environment as a serious of silos: network, web server farm, application servers, middleware messaging, databases and mainframe.

Each has separate management tools that result in a stovepipe view -- one that can be misleading regarding the state of your applications and their impact on your business. Managing via silos leads to an overburdened service desk and millions of dollars in potential firefighting after the fact.

In fact, many of these firms practice what is often likened to the blame game. When a serious problem occurred, IT management would bring into a single room the following groups: network group, web server farm, application servers, application availability monitoring, database group management and development. Each group might say the problem is not theirs but instead is another group's fault.

Typically, management orders the various groups to stay in the room until the problem is resolved. Sessions can last as long as eight hours. This is a very expensive way to resolve problems. Not surprisingly, the results are less than stellar: service levels to customers decrease, a high number of tickets are opened at the service desk, and when results are tabulated 65 percent of their problems are identified by customers before support is aware of them.

To curb wasteful spending, more and more companies are adopting more of a business transaction management strategy -- an effective, strategic approach to end-to-end monitoring of applications and processes called Business Transaction Performance (BTP). The strategy's goal is to improve efficiency and squeeze stealth waste from your business through the identification and remediation of business transaction latency.


1  2  3  4  

   Next Page

Explore Our Topics

  • Virtual Conferences
  • Webinars
  • Roundtables

BPM in Action

March 10, 2011

The sixth annual BPM in Action 2011 Virtual Conference will explore cutting-edge market developments in BPM and describe how to leverage them for improved business operation and performance. More

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • Research Library
  • Podcasts
  • News

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More