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During the next several years, organizations will accelerate the education of their workforces about business process management (BPM) and grow their investments in BPM-enabling technologies. The mandate to deliver more compelling value to customers and employees and adapt to opportunities and challenges faster than competitors will drive BPM forward.

• How will BPM provide greater business agility and customer responsiveness?
• What are the effects on the organization of adopting BPM?
• What new skills and staff are required?
• How different industries are realizing the value of BPM

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