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Days in the Life: Situation Analysis from the Point of View of a BPX
About this feature:
By Helen Sunderland

This scenario is a common occurrence to the Business Process Expert who functions as the ‘hired gun’. It is not uncommon for the BPX to be called into situations which require high- to mid-level analysis and a quick, but comprehensive set of recommendations as output.
    To accomplish this task, the BPX must deal with the following factors:
  • quickly developing a relationship with the client, to establish trust and credibility
  • sorting through the business issues, often with little or no understanding of the client’s business or particular circumstances
  • analyzing the technology in place and understanding the future of the landscape (i.e., upgrades, etc.)
  • designing (at a high-level) various alternate solutions
  • creating thorough recommendations (and the corresponding document).
To establish trust and credibility, it is important for the BPX to become a ‘trusted advisor’ to the client as quickly as possible.
 
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