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688 feature items found, showing 31-60 Sort by Relevance / Date
11/01/2012 Serving the 'work-anywhere' workforce while saving your systems of record  
In this feature, ebizQ Site Editor Anne Stuart shares expert advice from Forrester Research on serving an increasing mobile and highly collaborative workforce while protecting your ECM applications and other "systems of record."
10/30/2012 How BPM helps companies create stronger global and local ECM strategies  
Too often, companies create content without seriously considering how that content will be altered for customers in other locations--that is, until the organization wants to grow beyond its immediate regional footprint. Even then, localizing content is often an afterthought. In this feature, ebizQ contributor Crystal Bedell describes the crucial role of incorporating the right rules and processes into such efforts.
10/28/2012 BPM Best Practices (Test Article )  
BPM Best Practives
10/25/2012 BPM & mobile content management go hand-in-hand  
Mobilizing content can create numerous business benefits, with productivity gains being chief among them. But obtaining those benefits requires developing a successful strategy--including taking a hard look at underlying business processes. In this feature, ebizQ contributor Crystal Bedell offers expert advice on doing just that.
10/16/2012 Getting ahead of digital disruption: Business process in a big data world  
In this Q & A, Michele Goetz, a Forrester Research senior analyst, speaks with ebizQ’s Peter Schooff about digital disruption. Goetz shares business approaches for avoiding information corruption while reaping the rewards of "big data" and analytics.
10/15/2012 Aiming for business transformation? Consider a 'target operating model'  
In this Q & A, Derek Miers, a principal analyst at Forrester Research, speaks with ebizQ’s Peter Schooff about how businesses have been using the “target operating model” as a framework for re-inventing themselves. Miers, a regular speaker at Forrester events, explains what the approach is, why it's gaining traction, and how it works for business transformation.
10/05/2012 ebizQ eGuide: Combining BPM and CRM for a better customer experience  
This collection of articles explores using BPM with CRM to build stronger customer relationships and provide better customer service.
10/03/2012 Get smart: Explore intelligent operations and 'iBPM' suites  
This feature, by ebizQ Site Editor Anne Stuart, explores what Gartner calls a new era for BPM, with the focus shifting away from cost-cutting and efficiency toward real-time operational intelligence. Also emerging: a new category of intelligent BPM suites, or iBPMSs.
09/25/2012 DCM and enterprise social platforms: A winning combination  
In this Q & A, Forrester Research's Craig Le Clair speaks with ebizQ's Stephanie Mann about combining enterprise social platforms and dynamic case management (DCM) for improved business agility, collaboration and communication.
09/19/2012 Business rules and BPM: Insights and advice from consultant Kathy Long  
In this Q & A, ebizQ’s Peter Schooff speaks with BPM specialist Kathy Long on the increasingly critical relationship between business rules and BPM. Long, a well-known consultant and speaker, currently works in the energy industry as the BPM lead for Onshore Upstream Americas.
09/07/2012 BPM and CRM: Real-life success; pitfalls to avoid  
In this two-part Q & A, ebizQ’s Peter Schooff and consultant Neil Ward-Dutton discuss using BPM to enhance customer experience. Here, in Part II, Ward-Dutton shares examples of a customer successfully using BPM for customer relationship management (CRM) and offers advice on pitfalls to avoid.
09/07/2012 BPM's starring role on the customer-satisfaction stage  
In this two-part Q & A, ebizQ’s Peter Schooff and Neil Ward-Dutton, a leading European IT analyst, talk about the growing trend toward using BPM to enhance customer relationships. Here, in Part I, they introduce the concept of using BPM for CRM and discuss three key "levels" for providing outstanding customer service.
09/05/2012 Add BPM to CRM to improve customer service, strengthen loyalty and boost profits  
As many business and IT executives are learning, BPM can significantly enhance customer-facing processes. By applying BPM to customer-centric processes, companies can dramatically improve customer satisfaction and, ultimately, boost the bottom line as well. But successfully combining BPM and CRM requires a new mindset that many companies may find challenging. ebizQ contributor Crystal Bedell explains.
09/04/2012 BPM and CRM: Two technologies learning to play well together  
In many companies, customer relationship management is starting to hit the wall in terms of optimizing the customer experience. But experts say BPM can help save the day. ebizQ contributor Lynn Haber explains.
08/21/2012 Forrester's 2012 BPM Forum: 'Embracing Digital Disruption'  
Forrester Research's 2012 forum for BPM professionals will focus on helping companies "compete and thrive in the face of constant disruption." ebizQ will provide extensive coverage before, during and after this high-impact annual event.
08/20/2012 Mobile BPM: Today's trends, tomorrow's prospects  
In this Q & A, ebizQ’s Peter Schooff and Forrester Research Senior Analyst Clay Richardson discuss the benefits, current status and projected future of mobile BPM.

08/09/2012 Get smart: Explore intelligent operations and 'iBPM' suites  
If there’s one phrase that sums up what’s needed for next-generation business processes, it’s “real-time intelligence.” And that’s just what’s driving an emerging approach that Gartner Inc. calls “intelligent business operations” (IBO). In this feature, Site Editor Anne Stuart looks at the approach and shares tips for evaluating the emerging class of intelligent BPM suites.
08/07/2012 The BPM certification maze: Picking the right program  
Today, companies and BPM professionals can choose from among a growing number of BPM certification programs that—while markedly different from each other—offer a combination of training and testing in critical skills. In this feature, ebizQ Site Editor Anne Stuart shares some recent research on BPM certification and training.
08/06/2012 Use workflow automation wisely--and know how it differs from BPM  
In this Q & A, ebizQ’s Peter Schooff and consultant Faun deHenry discuss workflow automation—including tips for smart use, pitfalls to avoid and the factors that distinguish automation from BPM.
07/26/2012 ebizQ eGuide: Use change management to minimize BPM chaos, maximize gains  
This ebizQ guide to change management and BPM includes expert advice, insightful Q & As and a companion podcast with more tips.
07/25/2012 Change management for BPM: Two real-life stories  
In the second half of a two-part Q & A, Forrester Research’s Connie Moore shares specific examples of two companies--one large public company, one midsized family-owed business--that have used change management to minimize disruption.
07/24/2012 Managing change in process improvement: Why and how to do the job well  
In this two-part interview, ebizQ’s Peter Schooff speaks with Forrester Research’s Connie Moore about the key role that change management plays in BPM. Here, in Part I, Moore offers insights and advice designed to help minimize disruption in process improvement projects.
07/11/2012 Capgemini: BPM seen as offering businesses relief from recession  
Business leaders around the world view BPM as a strategic imperative for economic recovery, according to the results of a global Capgemini survey. Emphasis on BPM is particularly strong in the United States, where 43 percent of U.S. respondents plan to launch a BPM initiative over the next year. Globally, nearly 70% of respondents said they would invest more in BPM if the economy continues along its still-challenging path.
07/09/2012 Event processing and predictive analytics: BPM's next big thing?  
Event processing and predictive analytics may change how business decisions are made, and together they can enhance a range of applications and vertical niches. But as ebizQ contributor Jack Vaughan explains, success hinges on linking the approaches to strategic goals—and finding people with the right blend of skills.
06/28/2012 Going wireless: Ready or not, here comes mobile BPM  
As the hype around mobile BPM continues growing, many companies remain unsure about whether and how to mobilize their processes. Here, ebizQ Assistant Editor Stephanie Mann explores how to strategize for mobile BPM success.
06/28/2012 Incorporate mobility into BPM one step at a time  
Mobile capability can add speed and agility to business processes—but that doesn’t mean you can go mobile overnight. In this feature, ebizQ contributor Alan Earls shares expert tips on incorporating mobility into business processes, from setting clear initial goals to “bringing your first generation of mobility into reality.”
06/28/2012 Develop clear mobile BPM strategies for use both today and down the road  
Mobility is everywhere, and it’s changing how business is conducted. The problem: Business isn’t necessarily the change agent: Typically, individuals take the lead in adopting mobility, dragging their employers along. In this feature, ebizQ contributor Alan Earls explains how business process professionals can get ahead of the curve by devising mobile strategies for both for long-term growth—and for here and now.
06/15/2012 ebizQ eGuide: Banking on the benefits  
The financial industry harnesses BPM to manage growth, decrease time to market for new products and ensure customer satisfaction. This collection of articles, edited by ebizQ Site Editor Anne Stuart, looks at using BPM not only to boost productivity and cut cuts, but to also dramatically improve global operations and regulatory compliance.
06/14/2012 Beyond fun: Try gaming to engage business process participants  
"Gamification" isn't just about helping employees have fun at work. Instead, experts insist, the approach provides a powerful motivational tool--which, in turn, can lead to greater productivity in process improvement efforts and beyond. ebizQSite Editor Anne Stuart explains.
06/12/2012 BPM in financial services: Drilling down to specific applications  
Many financial services companies are looking for the right applications to consolidate BPM functionality—and reap the potentially rich benefits from their process-improvement efforts. ebizQ contributor Crystal Bedell explores the issues involved.
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Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

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Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More