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| 688 feature items found, showing 31-60 |
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In this feature, ebizQ Site Editor Anne Stuart shares expert advice from Forrester Research on serving an increasing mobile and highly collaborative workforce while protecting your ECM applications and other "systems of record."
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Too often, companies create content without seriously considering how that content will be altered for customers in other locations--that is, until the organization wants to grow beyond its immediate regional footprint. Even then, localizing content is often an afterthought. In this feature, ebizQ contributor Crystal Bedell describes the crucial role of incorporating the right rules and processes into such efforts.
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Mobilizing content can create numerous business benefits, with productivity gains being chief among them. But obtaining those benefits requires developing a successful strategy--including taking a hard look at underlying business processes. In this feature, ebizQ contributor Crystal Bedell offers expert advice on doing just that.
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In this Q & A, Michele Goetz, a Forrester Research senior analyst, speaks with ebizQ’s Peter Schooff about digital disruption. Goetz shares business approaches for avoiding information corruption while reaping the rewards of "big data" and analytics.
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In this Q & A, Derek Miers, a principal analyst at Forrester Research, speaks with ebizQ’s Peter Schooff about how businesses have been using the “target operating model” as a framework for re-inventing themselves. Miers, a regular speaker at Forrester events, explains what the approach is, why it's gaining traction, and how it works for business transformation.
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This collection of articles explores using BPM with CRM to build stronger customer relationships and provide better customer service.
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This feature, by ebizQ Site Editor Anne Stuart, explores what Gartner calls a new era for BPM, with the focus shifting away from cost-cutting and efficiency toward real-time operational intelligence. Also emerging: a new category of intelligent BPM suites, or iBPMSs.
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In this Q & A, Forrester Research's Craig Le Clair speaks with ebizQ's Stephanie Mann about combining enterprise social platforms and dynamic case management (DCM) for improved business agility, collaboration and communication.
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In this Q & A, ebizQ’s Peter Schooff speaks with BPM specialist Kathy Long on the increasingly critical relationship between business rules and BPM. Long, a well-known consultant and speaker, currently works in the energy industry as the BPM lead for Onshore Upstream Americas.
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In this two-part Q & A, ebizQ’s Peter Schooff and consultant Neil Ward-Dutton discuss using BPM to enhance customer experience. Here, in Part II, Ward-Dutton shares examples of a customer successfully using BPM for customer relationship management (CRM) and offers advice on pitfalls to avoid.
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In this two-part Q & A, ebizQ’s Peter Schooff and Neil Ward-Dutton, a leading European IT analyst, talk about the growing trend toward using BPM to enhance customer relationships. Here, in Part I, they introduce the concept of using BPM for CRM and discuss three key "levels" for providing outstanding customer service.
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As many business and IT executives are learning, BPM can significantly enhance customer-facing processes. By applying BPM to customer-centric processes, companies can dramatically improve customer satisfaction and, ultimately, boost the bottom line as well. But successfully combining BPM and CRM requires a new mindset that many companies may find challenging. ebizQ contributor Crystal Bedell explains.
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In many companies, customer relationship management is starting to hit the wall in terms of optimizing the customer experience. But experts say BPM can help save the day. ebizQ contributor Lynn Haber explains.
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Forrester Research's 2012 forum for BPM professionals will focus on helping companies "compete and thrive in the face of constant disruption." ebizQ will provide extensive coverage before, during and after this high-impact annual event.
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In this Q & A, ebizQ’s Peter Schooff and Forrester Research Senior Analyst Clay Richardson discuss the benefits, current status and projected future of mobile BPM.
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If there’s one phrase that sums up what’s needed for next-generation business processes, it’s “real-time intelligence.” And that’s just what’s driving an emerging approach that Gartner Inc. calls “intelligent business operations” (IBO). In this feature, Site Editor Anne Stuart looks at the approach and shares tips for evaluating the emerging class of intelligent BPM suites.
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Today, companies and BPM professionals can choose from among a growing number of BPM certification programs that—while markedly different from each other—offer a combination of training and testing in critical skills. In this feature, ebizQ Site Editor Anne Stuart shares some recent research on BPM certification and training.
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In this Q & A, ebizQ’s Peter Schooff and consultant Faun deHenry discuss workflow automation—including tips for smart use, pitfalls to avoid and the factors that distinguish automation from BPM.
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This ebizQ guide to change management and BPM includes expert advice, insightful Q & As and a companion podcast with more tips.
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In the second half of a two-part Q & A, Forrester Research’s Connie Moore shares specific examples of two companies--one large public company, one midsized family-owed business--that have used change management to minimize disruption.
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In this two-part interview, ebizQ’s Peter Schooff speaks with Forrester Research’s Connie Moore about the key role that change management plays in BPM. Here, in Part I, Moore offers insights and advice designed to help minimize disruption in process improvement projects.
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Business leaders around the world view BPM as a strategic imperative for economic recovery, according to the results of a global Capgemini survey. Emphasis on BPM is particularly strong in the United States, where 43 percent of U.S. respondents plan to launch a BPM initiative over the next year. Globally, nearly 70% of respondents said they would invest more in BPM if the economy continues along its still-challenging path.
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Event processing and predictive analytics may change how business decisions are made, and together they can enhance a range of applications and vertical niches. But as ebizQ contributor Jack Vaughan explains, success hinges on linking the approaches to strategic goals—and finding people with the right blend of skills.
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As the hype around mobile BPM continues growing, many companies remain unsure about whether and how to mobilize their processes. Here, ebizQ Assistant Editor Stephanie Mann explores how to strategize for mobile BPM success.
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Mobile capability can add speed and agility to business processes—but that doesn’t mean you can go mobile overnight. In this feature, ebizQ contributor Alan Earls shares expert tips on incorporating mobility into business processes, from setting clear initial goals to “bringing your first generation of mobility into reality.”
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Mobility is everywhere, and it’s changing how business is conducted. The problem: Business isn’t necessarily the change agent: Typically, individuals take the lead in adopting mobility, dragging their employers along. In this feature, ebizQ contributor Alan Earls explains how business process professionals can get ahead of the curve by devising mobile strategies for both for long-term growth—and for here and now.
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The financial industry harnesses BPM to manage growth, decrease time to market for new products and ensure customer satisfaction. This collection of articles, edited by ebizQ Site Editor Anne Stuart, looks at using BPM not only to boost productivity and cut cuts, but to also dramatically improve global operations and regulatory compliance.
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"Gamification" isn't just about helping employees have fun at work. Instead, experts insist, the approach provides a powerful motivational tool--which, in turn, can lead to greater productivity in process improvement efforts and beyond. ebizQSite Editor Anne Stuart explains.
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Many financial services companies are looking for the right applications to consolidate BPM functionality—and reap the potentially rich benefits from their process-improvement efforts. ebizQ contributor Crystal Bedell explores the issues involved.
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