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Search Results for BPM or business process management or process management or process improvement or customer relationship management or CRM or customer experience or customer-facing processes

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RELEVANT FEATURES

10/23/2005 The Shifting Sands of the CRM Landscape Gold Club Protected
AMR gives us the skinny on the customer relationship management market.
09/07/2012 BPM and CRM: Real-life success; pitfalls to avoid  
In this two-part Q & A, ebizQ’s Peter Schooff and consultant Neil Ward-Dutton discuss using BPM to enhance customer experience. Here, in Part II, Ward-Dutton shares examples of a customer successfully using BPM for customer relationship management (CRM) and offers advice on pitfalls to avoid.
 

RELEVANT WEBINARS

09/17/2002 Benefits of Business Process Management in Healthcare Gold Club Protected
Rising medical costs, industry consolidation, changes in the social culture and government legislation are driving the need for changes in the delivery, administration and management of healthcare. This webinar explains how a BPM solution can drive these changes.
09/25/2002 Integration from the Top Down Gold Club Protected
Find out how a top-down process-based integration solution can simplify and accelerate your integration efforts and provide a return on investment as well as ongoing real-time visibility into business operations.
 

RELEVANT NEWS

09/20/2010 Pegasystems Enhances Market-Leading CRM Customer Service Solution  
08/26/2010 Pegasystems Again Recognized as a Leader for Business Process Management by Respected Independent Analyst Firm  
 

RELEVANT ebizQ PRODUCT REPORTS

10/27/2003 Product Spotlight: PegaRULESTM Process CommanderTM Gold Club Protected
Business Process Management (BPM) is a burgeoning area of enterprise software spending, as companies move to automate and improve the processes that run their business. PegaRULESTM Process CommanderTM is a BPM solution from Pegasystems Inc. that provides enterprises with the ability to automate and manage both their business processes (how people and systems interact) and their business practices (corporate policies and business rules).

09/03/2003 Product Quicktake: Pegasystems Process Commander  
Process Commander is well suited for enterprises that deal with complex and changing decisions; handle intricate system-to-system, system-to-human and human-to-human processes; and make extensive use of Web services. Process Commander is also well suited for organizations that want to increase agility by enabling business analysts to make changes to business processes and business rules.
 

RELEVANT WHITE PAPERS

07/28/2008 BPM: The Next Stage for Continous Process Improvement Gold Club Protected
Continuous Process Improvement (CPI) programs like Six Sigma and Lean have created over 100 billion dollars in savings and unleashed breakthrough opportunities in businesses and organizations of all sizes and types. But for many reasons, these methodologies have for the most part been implemented independent of enterprise information systems, severely limiting the reach and effectiveness of CPI. But now, Business Process Management (BPM) solutions are uniting the capabilities of process management platforms and CPI methods, enabling organizations to dramatically extend the best practices of CPI across their enterprise and throughout their value chains.
07/06/2006 A Business Oriented Architecture: Combining BPM and SOA for Competitive Advantage Gold Club Protected
To support business process improvement initiatives, many IT groups today have been implementing a Service Oriented Architecture (SOA) in order to re-orient their core technology to reflect new consumption patterns. The service oriented context, however, is only a part of the process improvement equation - it needs a partner. This paper discusses how leading companies have recognized that implementing Business Process Management (BPM) and SOA together gives them unique capabilities to enable business process improvement.
 

RELEVANT VENDOR LISTINGS

Traxion by KMG Software

 

PegaRULES Process Commander

 

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Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

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Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

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Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

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Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

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Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

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Quick Guide: What is BPM?

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Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More