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66 vendor_downloads items found, showing 1-30 Sort by Relevance / Date
01/25/2010 Healthcare Webinar: Building Smarter Healthcare Processes -- Are You Prepared? Gold Club Protected
The pace of change for Healthcare has never been faster or more demanding - from ongoing regulatory and policy changes to increasing pressure to deliver superior care and coverage with the utmost of transparency while reducing costs. Find out how the role technologies such as Business Rule Management Systems (BRMS) and Optimization software will play in helping Healthcare organizations of all types and sizes build smarter processes that allow you to adapt to change faster, overcome process silos and improve patient care and safety.
08/17/2009 Why Business Rules? Gold Club Protected
Much of the value of BRMS is achieved when it is combined with a larger SOA strategy and BPM. This video demonstrates clear requirements for reuse using the multichannel use case for retail banking.
08/17/2009 Smart CRM Gold Club Protected

Current macro-economic conditions and increased regulatory scrutiny are driving a number of changes to how businesses relate to their customers, partners and regulatory bodies. As a result, one of the primary objectives of many organizations is to automate and “educate” each customer and partner interaction so that the experience resembles an interaction with the company’s best sales or customer service agents - personally available to each customer, with customized knowledge, at every stage in the interaction from purchasing to support requests.

By automating the core decisions that need to be made at the point-of-contact, companies can empower any contact person, or any channel (i.e., ATM), to present the right product or service at the right time to the most likely customers, enabling real-time decisions while increasing relevancy, consistency and auditability.

During this session, a panel of ILOG BRMS customers share information about agility gains achieved using automated decisions to:

  • Increase success at point-of-contact with more frequent and focused cross-sell and upsell improve customer and partner satisfaction with better service and support
  • Increase revenue, profitability and wallet-share through greater acceptance
  • Improve auditability with consolidation of siloed and divisional approaches
08/17/2009 Smarter Insurance Processes Gold Club Protected
Financial services managers must revisit the quality of their risk management capabilities while reducing cost through more efficient operations. Often, unique leverage can be found with improved business process management, policies and exception-based decisions. Hear three industry experts discuss how banks are using BRMS to meet the demand for speed, control, and profits.
08/17/2009 Smarter Banking Processes Gold Club Protected
Financial services managers must revisit the quality of their risk management capabilities while reducing cost through more efficient operations. Often, unique leverage can be found with improved business process management, policies and exception-based decisions. Hear three industry experts discuss how banks are using BRMS to meet the demand for speed, control, and profits.
07/27/2009 Smart CRM Gold Club Protected

This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.

By using business rules as a non-disruptive extension to your existing CRM system, you will facilitate highly personalized, flexible and consistent interactions in real time at the point of contact. By using business rules to automate core decisions that need to be made at the point of contact, you will allow contact persons (i.e. sales agents), or front-end systems (i.e. Web sites or ATMs) to promote the right thing at the right time to the right customer, thereby reducing decision time while increasing relevancy and consistency.

This white paper contains the following themes:
  • Challenges at the Point of Contact
  • Is Extending CRM with Rules the Right Choice for your Organization?
  • Improving the Customer Experience at the Point of Contact
  • The BRMS Extension to CRM: How Does It Work?
  • The Competitive Advantage of BRMS
  • Proof of Value - How Five Customers are Extending CRM with BRMS
  • Rising customer expectations are compounded by the ease with which the new connected customer can go to a competitor. Therefore, it is crucial that front-line staff and systems are perceived as more knowledgeable, consultative, considerate, and quicker, or you risk losing the new, connected customer to a competitor who is perceived as better.
06/08/2009 Webcast: Examining the link between agility and process improvement Gold Club Protected
Daryl Plummer, Gartner, Inc., and Farhat Ali, President and CEO of Fujitsu America Inc., examine the link between business agility and process improvement with innovations in process discovery to jump-start BPM initiatives.
05/08/2009 Complimentary Gartner Report - Gold Club Protected
Read a series of real-life examples in which Business Process Management (BPM) has helped organizations survive by identifying ways to improve business processes and cut costs at the same time.
05/04/2009 Webinar: On-Demand Process Improvement: From Market Hype to Economic Necessity Gold Club Protected
On-demand delivery of BPM via Software as a Service (SaaS) presents an extraordinary opportunity to reduce technology costs and meet business objectives quickly. Hear how Clayton Holdings manages financial risk through SaaS BPM.
05/04/2009 Forrester Case Study: Archstone, Drowning In Paper, Surfaces With A High Impact BPM Solution Gold Club Protected
Read the Forrester Case Study detailing how real estate management company Archstone used Appian Enterprise to fulfill the vision of a paperless office and escape "forms-paralysis."
05/01/2009 Webinar: Learn How the US Treasury Manages Consumer Complaints Using BPM Gold Club Protected
This webinar showcases how government agencies are using BPM to drive cost and inefficiency out of core functional areas, while simultaneously improving services. Featured speaker, Jacqueline White, of the US Treasury, will discuss how the Office of Thrift Supervision (OTS) is using BPM to manage consumer complaints.
05/01/2009 Webinar: The Customer-Driven Imperative for BPM Gold Club Protected
This webinar, sponsored by Butler Group and Appian, showcases how companies in relationship-focused industries, e.g. Insurance, Financial Services, Healthcare and Pharmaceuticals, are using BPM to build customer-centric cultures and gain a competitive edge despite the poor economic climate.
01/16/2009 Go from BPM Beginner to BPM Brainiac Gold Club Protected
BPMbasics.com is an independent resource for IT and business users to understand the benefits of business process management software, obtain industry specific examples of BPM applications, and experience in-depth learning through newsletters, seminars and training.
01/16/2009 SaaS BPM: Appian Anywhere Gold Club Protected
The combination of BPM and Software-as-a-Service (SaaS) is perfect for today’s uncertain global economy. Create applications that drive real business value in days, not weeks, with enterprise-level BPM at a low subscription cost.

Appian Anywhere is the only true SaaS Business Process Management Suite.
01/16/2009 The BPM Kit Gold Club Protected
The BPM Kit is a compilation of articles on the evolution, usage, and benefits of business process management. It addresses the definition and value of BPM, the extent of its role across the enterprise infrastructure, how to assess your level of BPM need, and what can be expected from continuous process improvement initiatives.

01/16/2009 Webinar: BPM for Financial Operations: Reduce Your Risk and Increase Control Gold Club Protected
BPM software delivers the visibility needed to manage, measure and optimize financial processes within the organization and across the supply chain.The benefits include maximizing profit, reducing errors, and easing compliance burdens. David Belt of Enterprise Rent-A-Car presents a case study on using BPM for Accounts Payables.

Register now
01/16/2009 The Human Factor of Process Management Gold Club Protected
This Aberdeen Group benchmark report states that next-generation BPM technologies address the human factors driving the relationship between process management and operational performance. Leveraging these, and a wide range of organizational capabilities, Best-in-Class companies were able to drive marked improvements in customer service and process waste reduction.
12/17/2008 Business Studio 101 Gold Club Protected
TIBCO Business Studio is a freely downloadable standards-based business modeling software that enables business experts to model, deploy, and manage business processes. It is the common Eclipse-based environment for building composite applications across TIBCO’s BPM and SOA software. See it in action.
12/17/2008 Webinar Good to Great: Achieving Success with BPM/SOA Gold Club Protected
Learn how to set up a Center of Excellence in a webinar hosted by Paul Brown, author of Succeeding with SOA: Realizing Business Value Through Total Architecture. Paul addresses the steps for setting up a COE and putting organizations on track for sustainable success that delivers on the corporate vision.
12/17/2008 BPM Resource Center Gold Club Protected
Learn more from the experts about BPM. This resource center includes whitepapers, expert videos, podcasts, webinars and demos to help you learn the basics and best practices of BPM.
11/20/2008 Blue Cross Blue Shield of Kansas City Gets to Market Fast with IBM WebSphere Message Broker Gold Club Protected
The health care provider discusses moving from batch to real time processing and how WebSphere Message Broker helps them accelerate process improvement by reducing coding and boosting development efficiency.
08/02/2008 Transcript: Panel Discussionon BPM in the Enterprise with Dale Skeen, Derek Miers, Michael Lees and Michael Dortch Gold Club Protected
07/29/2008 Full Transcript: Ken Vollmer: The View From The Field –- Is BPM Helping Companies Succeed? Gold Club Protected
07/09/2008 Full Transcript: Business-Empowered BPM Implementation: Good for Business... and IT Gold Club Protected
04/30/2008 Drive Sustainable, Profitable Growth Through CRM Gold Club Protected

Driving growth has become a business imperative, so companies are seeking new ways to exploit untapped market opportunities and make the most of their relationships with customers. As a result, customer relationship management (CRM) initiatives top the agendas of many of today's business leaders.

04/16/2008 SOA Integration: Defined, Refined and Combined with BPM for Maximum Business Agility Gold Club Protected
04/02/2008 Podcast and Transcript: The Business Process Expert Community and the Future of BPM: A Community-Driven Approach to a Book for Aspiring BPXers Gold Club Protected
03/20/2008 Transcript: Identifying and Federating Today's SOA Power Centers Through Enterprise Service Buses Gold Club Protected

Participants in this Webinar include Joe McKendrick, author of ebizQ's SOA in Action Blog, and Leif Davidsen, manager of WebSphere SOA Marketing for IBM. This transcript has been edited in parts for clarity.

Joe McKendrick: Okay. Welcome everyone. Today's ebizQ Webinar in which we explore the latest trends in SOA integration. I'm Joe McKendrick, author of ebizQ's SOA in Action blog and an independent industry analyst. You can also find me over at the ZDNet SOA blog site. You may have seen some of my stuff there. I'm pleased to be joined for this Webcast by Leif Davidsen, manager of WebSphere SOA Marketing for IBM. Welcome Leif.

Leif Davidsen: Hi, Joe and thank you.

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Next Webinar With Leif Davidsen: Using SOA for Maximum Reuse and Increased Business Agility:
Date/Time: April 9 at noon ET
Join Leif and his IBM colleague Jim Douglas as they review why companies should invest in maximizing their reuse of IT assets, how they can benefit from this across their business and throughout the investment lifecycle and what solutions to consider.
Click here to learn more register

JM: And Leif, you're over at the Hursley Park Labs for IBM, is that right in UK?

LD: Yes, the Hursley Park Labs home of products like MQ, Message Broker, and of course, for many, many years CICS, CICS Transaction Processor.

JM: Fantastic, the home of CICS, yes. And today's Webinar is titled Identifying and Federating Today's SOA Power Centers through Enterprise Service Buses and we'll be reviewing these results of a new survey commissioned by IBM and conducted by the analysts at ebizQ. You'll see my name as well as that of Beth Gold-Bernstein, who played a project management role in the survey.

The survey covered adoption rates within the middleware space of SOA and Leif and I will be discussing the survey and providing examples of implementations that Leif has seen among IBM customers. And I also want to remind everyone that all attendees to the live session will receive a copy of the survey results. And as our way of adding value by coupling independent research with IBM's deep expertise in this subject.

Okay. We're going to start off by discussing what we mean by “enterprise service bus”. The exact meaning and purpose of ESBs has generated quite a bit of disagreement and confusion, if you will, across the industry over the past few years since the term and the concept first came on the scene a few years back. Typically, if you ask 20 analysts what an ESB is, you'll get 20 answers and vendors also have their own interpretations of what ESB means.

Now to many, you can't even take the first steps into SOA enablement without an ESB to integrate various messaging and data formats. To others, however, ESBs have a questionable role in the organization. I've heard it compared to the human appendix -- saying that it serves some kind of mysterious temporary purpose that's there as a result of some evolutionary cycle, but in the long rule it's just taking up space and its painful to have removed. I had an appendectomy back when I was a kid so I know how disruptive that kind of removal can be.

Many vendors don't even call their ESBs solutions ESBs. Often, you hear them called message brokers, integration platforms or application servers. Up to a couple of years ago, if you went up to the campus of a certain large software company in Redmond, an enterprise service bus was that vehicle that got you around the campus. Now, for purposes of this survey, since these definitions are so fluid and often debated, we didn't want to limit our responses because of labels so we went with an expanded definition merging enterprise service buses, message brokers and integration platforms into a single category.


Replay this Entire Webinar -- Complete with Viewable Slides

We also addressed ESBs as a term straight on as well. But this combined product category, ESB service intermediaries encompass solutions that serve to enable and prioritize the convergence of messages in various formats into a standardized format. They provide a platform that enable enterprises to coordinate security policy, and quality of service, and process integrity polices.

Now Leif, why do exactly would an enterprise need an ESB? Let's get to the heart of this. Isn't it possible to get started with Web services and SOA without a mediator in the middle?

LD: Well, that's obviously a question that many people come to when they start. Here you are, you're a developer, and you are looking to create an IT infrastructure problem and so you go and you code a solution to that problem. And that's to be fair, that's been how developers have gone after solutions to the problems that businesses have been asking them to do for many years.

And that's when you get the sort of same type of solution architectures that we see on the left-hand side of the chart off up on the screen in a moment. You get this rat's nest of architectures because while connecting, there's never a problem connecting up two points; it's a simple straight line. The issue comes when you're looking to connect up more and more points and then you make changes.

What we've seen in IBM is the layers of complexity just grow over time as people make changes to their business applications. And that complexity does keep adding problems to the business not only when it wants to make future changes, but in just trying to do any regular maintenance to that. And of course, it means that that processes become very hard bound, very inflexible, very rigid and you know rigidity is bad for businesses in today's business economy.


Get a Full Copy of the Survey Results

Now, if we look a little bit deeper at the picture underneath this sort of rat's nest of how we want to actually implement that nice flexible process we see on the right-hand side, we can actually see the connections between application interfaces is the real problem here. You got all this business logic that, obviously, sits in your applications, and the applications are what is trying to get to grips with your corporate data so that's actually driving your business.

And because you got so many interconnected applications in your business that have grown up with individual linkages, you get this mess and enterprise service buses is there to address that. Now, going back to your original question, do you need an enterprise service bus? If you're starting with two Web services, clearly an ESB can be seen as an overhead.

However, what an ESB does at its very heart is it provides a dedicated piece of infrastructure to allow you to actually create all of the connectivity definitions in a very managed and controlled way so that even if you did have just two applications, you might well say, well, it might be overkill but I know that I'm going to have more than two applications, or I know that things are going to change and therefore it's going to be more of a best practice to do it in -- define any interfaces and any connectivity in an ESB because then I know where it'll be, it'll be easy to find, manage and maintain.

In the same way that if on writing a piece of code, do I need an application server? Well, you might not think you do but in fact, it's a useful piece of technology to have as you start to apply it across your business. So I think we see that enterprise service buses certainly have a place. Perhaps the appendix doesn't it in the human body, but until we discover something better an ESB today acts as a really strong way to logically define, managed, and run the conductivity between both your services and your non-services part for the business so handing back to you.

JM: Okay. Great, thanks. Well, in order to find out exactly what kind are rat's nest exist out there in enterprises and what they're doing to address these problems, and the role of ESBs and integration brokers, or mediators play in helping to address the situation, the ebizQs analyst including myself teamed up with IBM to conduct a survey on this very issue.

The survey was fairly recently conducted during the month of January. We had a 21-question online survey instrument that queried respondents about SOA and their related messaging strategies. The survey was promoted through to ebizQ members through the website, and newsletters, e-mail blasts, and as a prize the participants were had their names placed in a drawing to win an Apple iPhone.

And in addition, all survey participants were promised the copy of the survey results which the listeners out there will also be receiving. And we had a total of 244 companies responding to the survey. And just to give you a picture of who or what those companies were like, we had a fairly broad cross section in terms of company sizes. As you see on the chart here, we had a large chunk of companies with more than a billion dollars in annual revenues.

We also had a sizeable part of our survey base consisting of what may be considered small companies with less than $100 million a year in annual revenues. Looking at the industry profile, this is a pretty comprehensive chart but just to let you know what's on there, we had a lot of involvement from financial services companies, computer services in the industry also participated as we as insurance companies, and manufacturers. A total of 33 industries had participated.

And I'd also like to point out that a large group of respondents were either management, or they were enterprise, or software architects. Eighteen percent were enterprise architects, 12% software architects, and 17% were from the business side of the equation, business managers. Now this is encouraging since you often hear that SOA is still too focused or concentrated on the IT side of the house, and that the business really doesn't get SOA yet.


Next Webinar With Leif Davidsen: Using SOA for Maximum Reuse and Increased Business Agility:
Date/Time: April 9 at noon ET
Join Leif and his IBM colleague Jim Douglas as they review why companies should invest in maximizing their reuse of IT assets, how they can benefit from this across their business and throughout the investment lifecycle and what solutions to consider.
Click here to learn more register

The fact that close to one out five respondents were executives or line of business managers and users, as I said, is an encouraging sign that SOA is entering the mainstream, the corporate mainstream. As I said, one of the things we're focusing on in the survey is determining the overall state of SOA. We found that most SOA efforts at this time are scattered across multiple business units are project-based developments and integration teams.

We're going to go into that in a few seconds. And we also found that it's still in the early days for SOA rollout in businesses. As we'll show you later on, there's a fragmented approach and lack of control. This makes sense given that many early SOA efforts start at small pilot projects and proofs of concept and we're still in the early days of the SOA dynamic. And as SOA evolves over the longer term, we expect to see more -- the issues around lack of control, the fragmentation around across enterprise to become more problematic.

To read the rest of this transcript, sign in with your free ebizQ Gold Club membership below.

02/22/2008 Full Transcript: SOA Visionaries Podcast - Dale Skeen, Ph.D, Chairman and Chief Technology Officer, Vitria Gold Club Protected

This edition of "SOA Visionaries" featured David Linthicum interviewing Dr. Dale Skeen.

Dr. Skeen, who played a key role in moving enterprise application integration away from mainframes, talked about how SOAs and BPM -- which he described as "the perfect complements" -- are being combined with web 2.0 in an empowering new evolution of enterprise computing.

Here is an excerpt of just some of the many concepts described in the 21-minute podcast:

Dale Skeen: SOA is an enabler that allows you to access business functions, and services, and data universally. BPM is a higher level that orchestrates these business services and human interactions in ways that allow you to meet a business objective. So hence, I've always considered these to be the perfect complementary technologies to work together. Now again, I think what's very exciting and what we're demonstrating with our new M3O technology is bringing Web 2.0 as part of this formula.

David Linthicum: Awesome. And you know, when you say "Web 2.0 ultimately", so it's basically bringing together service oriented architecture bringing together business process integration and then marrying that with the whole emerging platform of the web and all the exciting stuff that's going on there. Is that a good depiction of what you guys are doing right now?

DS: Exactly. And we really see this as the next evolution of SOA and of enterprise computing. So if you think about it, again, go back SOA brings this universal access to services and data through the SOA enablement tools. It does in a secure, manageable, and governed fashion. Now, Web 2.0 brings rich internet interfaces, rich user experiences based on technology such as AJAX and Flex, which are universally available in your web browser.

And also brings other ideas of collaboration really sending up teams of collaborations and supporting things like social networking and new forms messaging to one another. It supports also a new form of integration. You've talked about application integration, which is hard, and very techie. Well, Web 2.0 allows this notion of mashups where you let users sort of integrate and how flexible, lightweight, easy-to-do fashion.

And so that's the second cornerstone of this new convergence, which is Web 2.0. And the third again, is bringing BPM back into the equation. BPM is important. Business Process Management allows businesses to orchestrate their assets to achieve business objectives like to fulfill an order, or to acquire new customer. Okay. The novel thing about BPM has always been that's its graphical, it's what's called "model driven".

To define a process graph and then you can directly execute that. And I have made BPM easier to change and sort of elevate the experience. Now again, when you bring all three of these together, you get something fundamentally new. It's really a next generation enterprise platform.

To read the rest of the trasncript, log in below:

02/13/2008 Complete Transcript: Technology Trends for 2008: BPM and SOA Gold Club Protected
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Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

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