newScale ITIL-izes Service Catalog
07/22/2008
newScale, Inc., a provider of IT service catalog and service portfolio management software, announced the latest additions to its libraries of pre-built service portfolio and service catalog templates.
ebizQ received the following:
newScale, Inc. announced a series of libraries, each containing pre-built service components that can be used "as-is" to get up and running immediately, or configured to suit each organization's unique environment. This pre-defined content helps accelerate the development, deployment and maintenance of an IT Service Portfolio and Service Catalog.
More and more IT operations are embracing the concepts of Service Portfolio Management and Service Catalog Management in their journey to becoming more service-centric and customer-focused. But most IT staff have no idea how to get started, the vendor says.
Recognizing this challenge, newScale introduced it first pre-built library of common IT service requests in 2001. Since then, the company has continued to expand and enhance its libraries of pre-packaged and reusable content to speed Service Catalog deployment. newScale says its service catalog content has been tested, implemented, and improved upon through multiple product release iterations and nearly a hundred in-production deployments.
This latest release includes newScale Service Portfolio Library, which helps IT define their strategic portfolio of business service. This new library provides a Service Portfolio taxonomy and examples of more than 50 service offerings with detailed descriptions, pricing options, dynamic marketing templates, images, and other attributes in business-relevant terminology.
In addition newScale is including an ITIL v3 Service Process Library, designed for organizations adopting ITIL. This new library includes nine categories and over 50 detailed service activities for key ITIL processes that impact the Service Portfolio and Service Catalog - to "activate" ITIL best practices and accelerate compliance with version 3.
newScale also announced Service Request Libraries, which are five libraries that together offer more than 1,300 service descriptions for the most common end user IT, access management, data center, telecom, and facilities requests. Each library now includes updated category images, service request forms, and email templates - as well as new service models, service workflow documentation, and detailed configuration guides with service design recommendations.
newScale also includes Consumer Web Technology, which enables each of the above libraries, newScale provides the ability to easily integrate third party Web interfaces into an enterprise Service Catalog. This includes Web services for internet search, videos, wikis, and blogs - leveraging familiar consumer technologies such as Google Custom Search and YouTube.
newScale is pitching these libraries as an alternative to defining services from scratch. IT organizations can use newScale's content libraries to jump start their ITIL initiatives and accelerate their Service Catalog programs.
"Most people find it easier to be an editor instead of an author. By using our pre-built Service Portfolio and Service Catalog templates as a starting point, IT organizations can save both time and money," said Mark Hamilton, vice president of marketing for newScale, Inc. "This latest release further extends our competitive advantage and accelerates our customers' time-to-value. And with these new libraries, we now provide tools to help ensure compliance with ITIL version 3 and bring the ease-of-use of familiar Web 2.0 technologies safely into the enterprise."
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