The Insider's Guide to Next-Generation BPM
07/22/2008
NetSuite announced new capabilities for its flagship CRM product, NetSuite CRM+, featuring AJAX-powered workflows. These new workflows center around user interaction and are now also supported in the new Firefox 3 web browser, along with other capabilities of NetSuite such as eXtreme list editing, rich-text editing, drag-and-drop and quick-add portlets.
ebizQ received the following:
"NetSuite has long been the gold standard for the use of AJAX in business applications, pioneering rich, dynamic user interface capabilities in a browser application typically found only in desktop applications," said Mini Peiris, NetSuite Vice President of Product Marketing. "Today's new release of NetSuite CRM+ demonstrates our ongoing commitment to innovation and to addressing specific customer requirements."
New Features Increase User Productivity
Launched in May 2005, NetSuite CRM+ is NetSuite's most feature-rich CRM offering, encompassing CRM requirements at every phase of the customer lifecycle. Unlike other CRM offerings in the market which focus largely on prospect management, NetSuite CRM+ goes much further by giving growing businesses a 360-degree view of all customer interactions, as well as the ability to actually record sales transactions. NetSuite CRM+ includes order management, partner management, incentive management, and project tracking.
Today's new release adds to the rich heritage of NetSuite CRM+ and the use of innovative, AJAX-powered user interfaces for key functional areas with:
Step-wise Assistants for Marketing Automation — a new two-step assisted workflow for group creation allows marketers to easily segment and slice their target audience for focused campaign execution. Similarly, the workflow for the creation of simple marketing and email templates, as well as uploading rich HTML-based marketing templates has been greatly streamlined with productivity of the marketer as the primary focus.
Streamlined Knowledge Management for Customer Service — a new keyword search workflow is built directly into the user interface for case management to optimize the speed with which customer service and customer support reps can search for and find relevant content from the knowledge store to respond to a customer service inquiry. In addition, customer service reps can now add content for inclusion in the central knowledge store with one click from information already entered on the case for the response to the customer. This greatly increases the efficiency of case handling and helps to build the wealth of knowledge for re-use, so customer service reps are armed with the latest information and can offer better service and an enriched customer support experience.
NetSuite Supports Firefox 3
In addition to the enhanced workflow capabilities for NetSuite CRM+, NetSuite today also announced support for Firefox 3, the latest web browser version from the Mozilla Foundation. Firefox 3 has caused a resurgence of the browser wars, gaining some market share on Microsoft Internet Explorer and coming in second over Apple's Safari (source: MarketWatch — Firefox heats up new browser war against Microsoft). NetSuite supports all three web browsers — Internet Explorer, Firefox and Safari — allowing customers complete freedom of choice when it comes to anytime, anywhere access to key business data.
Support for Firefox 3 also enables more users to run their business on NetSuite since Firefox supports multiple operating systems, including Windows, Apple's OS-X and Linux. Mozilla reported that there had been more than 8 million downloads of the new browser in its first 24 hours of availability. NetSuite is one of the first business applications to support the new Firefox browser version, showing NetSuite's commitment to servicing customers by staying on the cutting edge of technology, and striving to fulfill market demand as new technology becomes available.
Best Practices in Moving Processes to the Clouds
How Can the Cloud Fit Into Your Applications Strategy?
Cloud Data Integration Best Practices
The Economics of Cloud Computing
Data Services Insight: Successful implementation of Canonical Information Models
ebizQ is very interested in what you have to say. To contribute an article, an opinion, or to become a blogger, please contact Peter Schooff.
June 3, 2009
One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register
Date:Apr 07, 2010
Time:13:00 PM
ET- (17:00 GMT)
Date:Apr 07, 2010
Time:12:00 PM
ET- (16:00 GMT)
How to improve Insurer’s “3A’s” (Accessibility, Accuracy, Actionability) score? The Path from B & B (“bits & bytes”) to AI (“actionable...
Download Now
In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.
Listen Now
Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.
Listen Now
Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.
Listen Now
In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.
Listen Now
Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.
Listen Now
Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More
A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More
|
|
This new publication from our sister site SearchSOA.com explores workflow, business activity monitoring (BAM) and complex event processing (CEP) issues. |
|
|
Print this article
Email this article
Talk Back!
Write to Editor
