The Insider's Guide to Next-Generation BPM
07/08/2008
Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, and Denodo Technologies (www.denodo.com), the recognized innovator of Enterprise Data Mashup software, today announced a partnership to provide a unified solution that integrates information in real-time to support customers in a more intuitive environment.
ebizQ received the following:
"Talisma's customers will now add a new level of strategic value to their CIM initiatives by leveraging multiple data sources from within one of the best online customer service suites" said Angel Viña, Founder & CEO of Denodo. "The partnership will offer a truly 360-degree comprehension of the customer that will help businesses make information a strategic asset while reducing costs."
The Denodo Enterprise Data Mashup platform enables Talisma clients to quickly and easily access and combine structured, unstructured, and Web data. Denodo’s sophisticated platform is able to overcome the complexity of combining data being spread across disparate data silos within and outside the enterprise and deliver it with high volume transaction speed. With the partnership, all relevant information about the customer will be available at the agents’ finger tips providing a better experience for customers and a more efficient agent experience.
The Talisma-Denodo solution will offer Talisma customers the following unique new capabilities:
These capabilities deliver enhanced ROI by enabling better business decisions, increased customer satisfaction, easy identification of cross-sell and up-sell revenue opportunities and by providing the agility to evolve customer understanding as new sources of information emerge.
"We're constantly looking for ways to make customer service better," said Dan Vetras, President & CEO of Talisma. "Denodo is a solution that will further enhance our customers’ ability to provide a more intimate, and insightful level of service that will facilitate an exceptional customer experience. Additionally, the partnership enables our customers to have a significant competitive differentiator because of the level of business intelligence the integrated solution offers."
The integrated Talisma-Denodo solution for Customer Interaction Management is available immediately.
Learn more about the Talisma-Denodo solution during a July 22, 2008 webinar entitled Leveraging Enterprise Data Mashups for 360-degree Customer Interaction Management. To register for this event go to http://www.denodo.com/english/seminars/leveraging_edm/index.html.
ebizQ is very interested in what you have to say. To contribute an article, an opinion, or to become a blogger, please contact Peter Schooff.
June 3, 2009
One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register
Date:Apr 07, 2010
Time:13:00 PM
ET- (17:00 GMT)
Date:Apr 07, 2010
Time:12:00 PM
ET- (16:00 GMT)
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