05/21/2008

nGenera Corporation today announced it has acquired Talisma Corp, a provider of Customer Interaction Management (CIM) and Customer Experience on-demand software solutions. Financial terms of the deal were not disclosed.

ebizQ received the following:

"The Next Generation Enterprise is dependent upon customer co-creation: expanding a company's interactions with its customers to span the entire lifecyle of touchpoints. We are delighted to integrate Talisma's customer experience applications into our nGen Platform. This will enable powerful mash-ups with our collaboration, business simulation, talent management and other on-demand offerings bringing new composite applications to market," said Steve Papermaster, Chairman and CEO of nGenera.

"We are thrilled to put Talisma's Customer Experience suite onto nGenera's platform to create the market's most innovative nGen Customer offering," said Dan Vetras, CEO of Talisma, who will join nGenera's management team. "Together, we will lead the way in transforming businesses into Next Generation Enterprises."

Last month, nGenera launched its nGen Customer product offering -- a suite of Web 2.0 SaaS applications integrated with advisory programs, executive education and customer-driven research. The combined capabilities of Talisma and nGenera's existing applications will enable companies to create exceptional customer experiences and harvest new product ideas. nGen Customer's capabilities include: Continuous Sensing, Collaborative Innovation, Customer Experience Configuration, Customer Interaction Management, and Customer Experience Reinforcement.

Talisma customers include Aetna, AOL, Canon, Citibank, Comcast, Dell, Ford, University of Notre Dame, Microsoft, Pitney Bowes, Siemens, Sony, and Sprint.

Talisma is the leading Customer Interaction Management and Customer Experience company in the market. Current Talisma customers will benefit greatly from the availability of expanded resources and powerful Web 2.0 collaboration tools, in addition to the software-as-a-service plus advisory programs made possible by the integration into nGen Customer. Service for existing customers will continue uninterrupted.