The Insider's Guide to Business and IT Agility
08/29/2007
Ultimus, a provider of Business Process Management (BPM) and workflow software and solutions, announced that If Latvia, Latvian subsidiary of the leading property and casualty insurance company in the Nordic region, is reporting positive results from using the Ultimus BPM Suite to speed up its automotive claims handling process.
ebizQ received the following:
Before If Latvia deployed the Ultimus BPM Suite, customers had to visit the office of their insurance company and a car dealer several times to have their claims processed in person.
Using the Ultimus BPM Suite’s programming-free process modeling, development environment, flexible integration, workflow capabilities, powerful management tools and easy-to-use Web interfaces for process participants, If Latvia has become the first insurance provider in Latvia to automate its claims handling process, resulting in significantly improved operational efficiency. Today, instead of visiting their insurance company to submit automotive claim, customers can go directly to the car repair shop and have everything taken care of there—vastly improving customer satisfaction.
“Using Ultimus, the turnaround time for claims handling is as little as three hours, starting from the minute the customer first notifies us about the damage they’ve sustained to the moment their car is completely repaired,” said Oskars Hartmanis, head of the Claims Department at If Latvia and Baltic.
In addition, If Latvia has seen the following improvements by implementing the Ultimus BPM Suite:
”Ultimus has changed the way we do business with our partners – both car dealers and car repair shops. Using BPM, If Latvia is one again ahead of its competitors because we are able to do more than accept a claim notification from the customer. The process of automotive claims handling has become very streamlined - we automatically redirect customer Web applications and the customer himself to the car repair shop of his or her choice without the need to visit If Latvia’s office. The best time and cost savings for us and for the customer comes from small-sized claims being processed using Ultimus,” added Hartmanis.
“Ultimus was able to easily integrate with our core insurance system, and improve the quality of claims decisions as well as sales results,” said Janis Kesteris, head of If Baltic & Russia’s IT Development Unit. “This has meant less time spent on decision-making regarding claims payments, less manual labor for employees, and faster claims processing for our customers and repair shop partners. If Latvia is known as the most innovative insurance company on the local market and as the first to start selling policies online. Just five months into the online sales, the company is seeing 10 percent of all private segment products being sold via the web. The improved claims handling process multiplies the success of the sales department. Our investment in the Ultimus project truly reinforces our status as the most innovative insurance company operating in Latvia in terms of technologies and modern services.”
“Organizations such as If Latvia are realizing that BPM is a catalyst for streamlining the most important processes across the entire enterprise,” said Rick Thompson, Chief Marketing Officer for Ultimus. “We’re very pleased that If Latvia is using our software in novel new ways to drive customer satisfaction, improve overall efficiencies and gain a competitive edge in what is an increasingly competitive industry.”
ROUNDTABLE: Stretch Your Budget with smart SOA Governance-A Look at Successful Case Studies
ROUNDTABLE: Open Source Market Update
Insurance: Explore how SOA & BPM are driving down expenses and improving ROI
A Business Case for a Modern Claims System 
From Agent to Carrier and Back: Why Life & Annuity Insurers Must Rethink the Data Journey
From Agent to Carrier and Back: Why Property and Casualty Insurers Must Rethink The Data Journey
BPM VIEWPOINT: Are You Asking Yourself the Hard Questions about BPM in Today's Economy?
BPM VIEWPOINT: Does Oracle/Sun Mean It's a Horse Race for BPM?
ebizQ is very interested in what you have to say. To contribute an article, an opinion, or to become a blogger, please contact Peter Schooff.
June 3, 2009
One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register
Date: Aug 26, 2009
Time: 12:00 PM
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Date: Sep 30, 2009
Time: 12:00 PM
ET- (16:00 GMT)
Date:Aug 26, 2009
Time:12:00 PM
ET- (16:00 GMT)
Date:Sep 30, 2009
Time:12:00 PM
ET- (16:00 GMT)
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