01/23/2007

Global 360, a provider of business process management (BPM), intelligence and optimization solutions, today announced the general availability of G360 Case Manager 10.0.

ebizQ received the following details:

G360 Case Manager combines the capabilities of BPM and optimization tools, collaborative content and records management applications into a single solution that helps organizations meet business goals for core business processes.

As organizations offer more services and products to their customer base, the alignment of business and IT resources becomes essential for deploying solutions that deliver a high level of customer service. In addition, many BPM solutions actually lead to more complex and difficult to manage IT infrastructures, integrations and customizations, making IT compliance harder to attain and SOA-exposed processes harder to deliver. To combat these issues, G360 Case Manager is the only solution that integrates BPM, records management and collaborative content management technologies into a unified service-oriented platform for organizations looking to eliminate the costs of integration and long-term maintenance of independent applications.

Case Manager 10.0 incorporates proven BPM capabilities, including the ability to graphically model organizational data and deploy seamless human processes, with enterprise content management functionality for a complete management platform. With completely self-contained application configurations, IT is empowered to enforce configuration lifecycle management policies for each independent process or content application and simplify the deployment features, reducing the time to deploy new systems. The advanced data modeling tools build on Case Manager's core strength by presenting access to disparate information sources and provide management information based on real business data.

In addition to enhanced case management capabilities, Case Manager 10.0 features key integration with Global 360’s Business Optimization Server (BOS), providing a complete end-to-end view of an organization’s processes and data. G360 Case Manager can leverage BOS capabilities to test drive relevant business processes, such as mortgage lending or underwriting, with actual business data to assess risk and compliance before implementation.

“With the enhancements in G360 Case Manager 10.0, we are giving organizations the capability to enhance business processes and collaboration,” said Michael Crosno, president and CEO of Global 360. “G360 Case Manager provides a complete case management and BPM platform, enhanced by the ability to integrate with our BOS technology for a comprehensive content-enabled, SOA and human-centric solution.”