Thailand's TMB Bank Selects SOA from IBM
IBM (NYSE:IBM) today announced that TMB Bank, one of Thailand’s top five banks, is streamlining business processes and improving efficiency while enhancing customer satisfaction with a service oriented architecture powered by IBM software.
ebizQ received the following details:
As a leading Thai Bank offering a comprehensive range of consumer and commercial financial products and services with more than four million customers and 464 branches, TMB's first strategic SOA project is its Unsecured Personal Loan System to enable competitive responsiveness in the highly profitable and competitive personal loan market.
Prior to the SOA deployment, the loan processing procedure entailed data entry into multiple systems as well as numerous manual steps to perform credit checking, resulting in operational inefficiencies and lengthy customer response times. Now, with its SOA-based Unsecured Personal Loan System, business processes are streamlined through an integrated framework enabling automation of client information update, loan account opening and money transfer into the deposit account upon loan approval. Unsecured Personal Loans are now processed 50 per cent faster and, with the elimination of much of the duplicate data entry, with greater accuracy.
Through the ability to create an application once and share that data with other business applications, the SOA also enables TMB to share loan processing data with other business applications across their enterprise, providing deeper client insights in support of organic growth initiatives. With this open-standards based SOA approach, TMB can reduce application development costs and time and respond quickly to changing market dynamics.
“TMB is committed to enhancing our customers’ experience with our breadth of world-class financial product and services and agile business operation capacity,” said Ms. Saipin Kittipornpimol, Chief Information Officer of TMB Bank. "With SOA, TMB is transforming its technology infrastructure to improve overall corporate agility and to enable long-term return on investment. TMB trusts IBM’s SOA technology leadership and expertise to help us achieve our objectives."
TMB, in collaboration with IBM and IBM Business Partner, Blueprint Solutions Corporation, deployed the SOA based on IBM WebSphere software. The open standards solution enabled TMB to connect its previously isolated silos of critical data and software applications, enabling business process improvement, reduction of manual tasks and operational risk in compliance with Basel Capital Accord (Basel II) regulations.
"IBM is deeply committed to helping businesses across the world realize the benefits of SOA,” said Jadesada Kraisingkorn, Country Manager, Software Group, IBM Thailand Co. Ltd. IBM has helped thousands of companies deploy SOA solutions, giving them greater flexibility and responsiveness to quickly meet new market opportunities and challenges. IBM is pleased to partner with TMB Bank to help TMB meet their operational agility and profit growth objectives.”