01/08/2007

Global 360, a provider of business process management (BPM), intelligence and optimization solutions announced today it is the BPM provider to 16 of the world’s top 20 banks including JP Morgan Chase, Citigroup, Bank of America, ING, Banco Popular, Wells Fargo, UBS, Washington Mutual and American Express.

ebizQ received the following details:

Global 360’s award-winning BPM solutions give financial institutions the tools to optimize critical business processes, ensuring sustainable competitiveness and premium service for customers, shareholders and partners.

Financial services organizations in any capacity face the same necessity— the ability to successfully provide customers with the highest levels of service and support in a timely manner. According to Forrester, changing customer needs, new regulations, and unexpected competitive moves will make even the best-designed processes seem out of date quickly. To offer high quality service to large volumes of customers, financial institutions are looking to the latest process management solutions to capture customer data and automate processes, such as loan processing and underwriting, from start to finish.

ABN AMRO Mortgage Group, Inc., a long-time Global 360 customer, needed a solution to manage the complex underwriting process of mortgage applications to ensure paperless processes through post closing. To improve customer satisfaction and shorten response times, the company deployed Global 360’s BPM solution to process more than 50 million documents each year, and more than 1 million documents per day during peak periods. The solution supports 1,200 concurrent users among the company’s more than 5,000 broker and correspondent lenders.

“ABN AMRO Mortgage Group is committed to providing our business partners with the tools they need to get loans closed effectively and efficiently,” said Tony Reinschmidt, senior vice president. “The addition of Global 360’s BPM solution has enabled us to gain a better understanding of our customer-centric processes. As a result, we have been able to improve our service levels through quicker response times and improved attention to our customers’ needs. Our business succeeds when our partners succeed.”

To enable financial services organizations to better manage internal processes efficiently, Global 360 offers a variety of packaged solutions to address specific banking processes. Through Global 360, financial services organizations can implement industry-leading application processing, claims processing, enrollment, contract management, customer service, compliance and accounts payable process templates to quickly adhere to industry best practices.

“With the diversification of services offered by the world’s leading financial institutions, the need for competitive business processes is growing,” said Michael Crosno, president and CEO of Global 360. “Organizations like ABN AMRO Mortgage Group, Wells Fargo, First Alliance Trust and many others are recognizing the value of strategic process management to maintain the leading edge in customer service and satisfaction.”