07/11/2006

Global 360, a provider of business process management (BPM) and optimization solutions, today announced it has been positioned in the Challengers Quadrant by Gartner, Inc., in its “Magic Quadrant for Business Process Management Suites, 2006” report.

ebizQ received the following details:

According to the report, “A BPMS enables the direct control and management of operational processes in near-real time by business managers and process owners to better meet today’s business cycle time needs and enable more-agile processes.”

Products from challengers exhibit similar strengths to those of the leaders, again targeting business analysts as primary process designers and making all aspects of process (flows, tasks, resources, business rules, business content, data, assignments, decision points and execution information) visible, manageable and increasingly adaptable by operational managers and process participants, not just IT professionals.. 

With its suite of BPM products, including G360 Enterprise and Business Optimization Server (BOS), Global 360’s unique end-to-end solutions deliver for organizations who need to manage the complete process lifecycle—not just the process.  Global 360’s BPMS capabilities help customers to take a holistic view, gaining perspective in each step of the process and making informed decisions with the right data in the right context.

In its current market position, Global 360 is distinctive in its ability to support the BPMS needs of companies large and small, with the financial strength to continue investing in new and innovative product development in response to customer demand.  The scalability and adaptability Global 360 demonstrates to customers and decade of experience in client care create an environment for Global 360 to lead the BPMS market into the future.

“Today’s competitive landscape requires organizations to remain flexible to customer needs,” said Michael Crosno, CEO of Global 360. “Global 360 is the only BPM solutions provider combining the tools necessary to optimize critical business processes and create long-term competitiveness in the market.  Our mission is to provide best-in-class client service and technology that enables our customers to achieve industry-leading customer care.”

Many of the world’s leading organizations from all major industries, including  Revlon, AIG, AFLAC and Capital One, have leveraged Global 360’s BPM solutions to streamline their business processes to create efficiencies, enhance revenue and decrease total cost of ownership.  Global 360 is committed to growing and developing its current BPMS offerings to reflect ongoing customer needs and market demands.