The Insider's Guide to Business and IT Agility
01/13/2004
Yantra Corporation, a developer of retail fulfillment solutions “for every customer interaction,” debuted Yantra 5x Version 5.5. The updated version introduces the company's Delivery and Service Scheduling capabilities. Yantra asserts the new module “enables real-time promising of products and services delivery, giving retailers the ability to offer automated and expanded services that improve customer satisfaction and streamline costs.
“Yantra 5x Version 5.5, featuring Delivery and Service Scheduling, allows retailers to offer differentiated delivery and service scheduling options across all channels. It takes several conditions into consideration when determining a delivery date, including delivery needs associated with the requested product(s), the availability of inventory, the availability of delivery providers and the capacity of an organization to perform the related services. As a result, customers are assured that their order will be delivered or serviced at the time that they specified. Additionally, because Yantra's capabilities can be leveraged across any channel, retailers are able to offer assisted delivery and service scheduling in the store with the help of a store associate, or permit self-service scheduling via a website or kiosk.”
"Yantra 5.5, in conjunction with our order fulfillment systems, enables us to offer differentiated delivery and services scheduling capabilities that are automated, and provide the customer with a more complete shopping experience," said Chris Hounsell, head of business systems, at Screwfix Direct, a leading UK direct retailer. "Previously, because the process was done manually, deliveries were often scheduled well after the order was taken. This presented problems with accuracy and the ability to properly set customers' expectations. Now we can automatically lock in and schedule delivery at the time the order is captured, meaning there is no guesswork and the customer's expectations are set from the beginning because they make the choice."
"With Yantra's Delivery and Service Scheduling capabilities comes the ability to make a single promise to the customer," said Michael Grandinetti, senior vice president and chief marketing officer at Yantra. "Retailers now have the ability to offer delivery or service options at the time that the order is placed, committing in real-time to delivering product and service exactly when the customer wants it."
Yantra 5x Version 5.5 is available immediately and is currently being tested and piloted at a number of Yantra's retail customer sites.
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June 3, 2009
One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register
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