The Insider's Guide to Next-Generation BPM
01/13/2004
Yantra Corporation, a developer of retail fulfillment solutions “for every customer interaction,” debuted Yantra 5x Version 5.5. The updated version introduces the company's Delivery and Service Scheduling capabilities. Yantra asserts the new module “enables real-time promising of products and services delivery, giving retailers the ability to offer automated and expanded services that improve customer satisfaction and streamline costs.
“Yantra 5x Version 5.5, featuring Delivery and Service Scheduling, allows retailers to offer differentiated delivery and service scheduling options across all channels. It takes several conditions into consideration when determining a delivery date, including delivery needs associated with the requested product(s), the availability of inventory, the availability of delivery providers and the capacity of an organization to perform the related services. As a result, customers are assured that their order will be delivered or serviced at the time that they specified. Additionally, because Yantra's capabilities can be leveraged across any channel, retailers are able to offer assisted delivery and service scheduling in the store with the help of a store associate, or permit self-service scheduling via a website or kiosk.”
"Yantra 5.5, in conjunction with our order fulfillment systems, enables us to offer differentiated delivery and services scheduling capabilities that are automated, and provide the customer with a more complete shopping experience," said Chris Hounsell, head of business systems, at Screwfix Direct, a leading UK direct retailer. "Previously, because the process was done manually, deliveries were often scheduled well after the order was taken. This presented problems with accuracy and the ability to properly set customers' expectations. Now we can automatically lock in and schedule delivery at the time the order is captured, meaning there is no guesswork and the customer's expectations are set from the beginning because they make the choice."
"With Yantra's Delivery and Service Scheduling capabilities comes the ability to make a single promise to the customer," said Michael Grandinetti, senior vice president and chief marketing officer at Yantra. "Retailers now have the ability to offer delivery or service options at the time that the order is placed, committing in real-time to delivering product and service exactly when the customer wants it."
Yantra 5x Version 5.5 is available immediately and is currently being tested and piloted at a number of Yantra's retail customer sites.
Best Practices in Moving Processes to the Clouds
How Can the Cloud Fit Into Your Applications Strategy?
Cloud Data Integration Best Practices
The Economics of Cloud Computing
Data Services Insight: Successful implementation of Canonical Information Models
ebizQ is very interested in what you have to say. To contribute an article, an opinion, or to become a blogger, please contact Peter Schooff.
June 3, 2009
One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register
Date:Apr 07, 2010
Time:13:00 PM
ET- (17:00 GMT)
Date:Apr 07, 2010
Time:12:00 PM
ET- (16:00 GMT)
Jeff Kaplan of THINKstrategies talks about uniPaaS, and the advantages of metadata-driven approach for RIA and SaaS development .
Jeff...
In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.
Listen Now
Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.
Listen Now
Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.
Listen Now
In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.
Listen Now
Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.
Listen Now
Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More
A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More
|
|
This new publication from our sister site SearchSOA.com explores workflow, business activity monitoring (BAM) and complex event processing (CEP) issues. |
|
|
Print this article
Email this article
Talk Back!
Write to Editor
