12/09/2003

Action Technologies, a software firm specializing in business process management (BPM), has expanded its ActionWorks product to facilitate all the different ways that people work together, including processes, projects, collaborations and ad hoc interactions.

The ActionWorks suite “provides the tools that reduce the time and cost of white-collar business processes by 40-60% -- and generate typical returns of more than 300% -- by managing the flow of decisions, information and accountability,” Action Technologies says.

“Unfortunately, most BPM packages are designed to facilitate the structured and repetitive work sequences found on the factory floor, or in tasks such as insurance claims processing,” the vendor continues. “The organization of this work is recurrent, stable and driven by predetermined “command-and-control” rules that allow simple automation of standard processes. Knowledge work, on the other hand, is filled with uncertainty, inventiveness and risk. ActionWorks is the only BPM application that facilitates all the different ways that people work together,” the company asserts.

Bill Welty, CEO for Action Technologies, said, “We offer the only BPM solution built to meet the needs of knowledge workers: That’s why our Manufacturing and Financial Services customers win major industry awards every year. As businesses face competitive price pressures and global price competition, powerful productivity enhancers like the ActionWorks suite provide dramatic gains in efficiency and effectiveness.”