The Insider's Guide to Next-Generation BPM
07/24/2003
MicroStrategy, a provider of business intelligence software, says Sterling Commerce has selected the MicroStrategy Business Intelligence Platform as its Web-enabled, query and reporting standard to host customer support reporting applications. Sterling is one of the world's largest providers of business integration solutions. Four out of five Fortune 500 companies depend on Sterling to facilitate, manage and support the electronic exchange of information within a business, as well as within its diverse community.
With the new MicroStrategy-based applications, Sterling Commerce's Customer Support Department will be able to access a wide range of reports and investigative data patterns using the full range of ad-hoc query, reporting, and statistical analyses, MicroStrategy says.
“At Sterling Commerce, our unwavering commitment to quality customer service is reflected in everything we do," said Greg Dietz, vice president of customer support, Sterling Commerce. "We chose MicroStrategy because of its powerful analytics, its flexible reporting options, ease-of-use and easy-to-deploy, scalable Web-user interface. MicroStrategy will enable us to better analyze and track our customer service data to ensure that the highest possible service and performance is achieved."
"MicroStrategy's capacity to glean valuable insight from vast amounts of data will enable Sterling Commerce to better understand its customers' needs and preferences and help it provide the highest quality of customer service," said MicroStrategy's COO Sanju Bansal. "We're proud that Sterling Commerce will harness our platform to better serve their growing number of industry-leading customers."
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June 3, 2009
One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register
Date:Apr 07, 2010
Time:13:00 PM
ET- (17:00 GMT)
Date:Apr 07, 2010
Time:12:00 PM
ET- (16:00 GMT)
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