Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced it has added new tools to its..."/> Convergys Enhances Relationship Technology Management Channel Program to Help Partners Grow and Increase ROI
We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Convergys Enhances Relationship Technology Management Channel Program to Help Partners Grow and Increase ROI


At a Convergys-hosted conference featuring representatives from 26 different partners in North and Latin America, Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced it has added new tools to its Relationship Technology Management channel partner program, expanding support for its partners with new training discounts, sales tools, co-marketing programs, and demo systems.

ebizQ received the following:

These new enhancements are already in place and are available to all solution providers globally that have signed a Relationship Technology Management reseller agreement with Convergys.

Full Portfolio of Training Enablement

Earlier this year, Convergys standardized its technical training discounts to move all Relationship Technology Management resellers toward a more comprehensive technical portfolio of Intelligent Automation. The discounts are the highest ever and have proven to be effective, driving over 100% growth in attendance through the first half of 2010. In addition to the technical training discounts, partners are also able to access a library of on-demand courses, including both a technical and sales training curriculum. Finally, Convergys launched Sales Boot Camps to lead Relationship Technology Management partners through an in-depth study of its Intelligent Automation solutions.

Sales Tools

Convergys revamped its sales and marketing hub to include 300% more information. The new Relationship Technology Management partner repository houses a competitive communicator, market landscape analysis, price change notifications, and a range of sales positioning, discovery, and ROI tools.

Not for Resale Software

To advance the sales cycle, demo software enables proof-of-concept testing and product demonstrations. Relationship Technology Management partners taking part in the program receive the latest license release of Intelligent Automation, as well as complete technical documentation, access to the troubleshooting knowledgebase, and on-call installation support.

Utilizing the development license, Convergys partners can demonstrate Intelligent Automation in a client setting, validating the solution’s key benefits of centralizing and simplifying enterprise policy management across all customer contact channels, including self-service, agent-assisted, or web device.

Co-marketing Support

Since the first half of this year, Convergys has engaged with key Relationship Technology Management partners around the world in customer events and road shows, attracting net new prospects with activities in China, Australia, Mexico, and North America. The partners have responded very well to the co-marketing arrangement because it allows them to leverage co-funding and customers have responded well to the joint value propositions. “These enhancements to our partner program have been exceptionally well received by our global partner community,” said Mike Betzer, Convergys President, Relationship Technology Management. “We are planning to continue to augment our offering to strengthen the vendor/partner relationship, with an eye towards building long term loyalty.”

Convergys has been helping companies optimize the value of their customer relationships for over 30 years. Its industry-leading technologies and services take advantage of this experience to provide solutions that balance customer satisfaction with cost reduction.

  • Subscribe Newsletter
  • Contribute
Subscribe to ebizQ:

Enter your email address:

 Subscribe Blog Updates via RSS

 Subscribe News via RSS

ebizQ is very interested in what you have to say. To contribute an article, an opinion, or to become a blogger, please contact Peter Schooff.

  • Virtual Conferences
  • Webinars
  • Roundtables

SOA Cloud Qcamp

June 3, 2009

One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register

View All Virtual Conferences

Smart Case Management: Why It's So Smart.

Date:Nov 05, 2009
Time:12:00 PM ET- (17:00 GMT)


Date:Oct 29, 2009
Time:15:00 PM ET- (19:00 GMT)

View All Roundtables
  • White Papers
  • Podcasts
  • Blogs

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Read
  • Quick Guide
  • Most Discussed

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More