Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has successfully completed a complex customer migration and Convergys Smart BSS Solutions upgrade for a leading telecommunication and information..."/> Asia Pac Telecoms Provider Standardizes on Convergys Solutions to Drive Business Results
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Asia Pac Telecoms Provider Standardizes on Convergys Solutions to Drive Business Results

09/17/2010

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has successfully completed a complex customer migration and Convergys Smart BSS Solutions upgrade for a leading telecommunication and information service provider in the Asia Pacific region on time and on budget.



ebizQ received the following:

This client provides nationwide cellular postpaid services through two brands, one on a CDMA network and the other on a GSM network. The client had been running and maintaining two separate installations of Convergys Rating and Billing Manager Smart App to support the brands’ subscribers.


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The client wanted to drive efficiencies in its operations by consolidating its billing platforms, which would also enable it to offer bundled services to its CDMA and GSM network subscribers.

The migration was particularly complex, involving two different brand offerings, each with its own tariff, marketing, rating, and network structure, as well as a system upgrade for its CDMA subscribers. Despite these challenges, Convergys completed the migration and upgrade successfully on time and on budget.

"The client had a vision of how it could drive cost savings and, at the same time, better serve its subscribers,” said Bob Lento, President, Information Management, Convergys. "Our solutions, migration, and implementation expertise made that vision a reality. We completed the complex project on time and on budget so that the client and its subscribers could quickly realize the benefits from a streamlined billing operation, which includes the ability to bundle attractive service offerings in an efficient and cost-effective manner.” Convergys Smart BSS Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s top 10 communications companies.

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