The Insider's Guide to Next-Generation BPM
08/30/2010
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has received a new patent from the United States Patent and Trademark Office (USPTO) for a breakthrough that redefines the way communications service providers can rate and bill real-time pre-paid and post-paid subscriber events.
ebizQ received the following:
The USPTO awarded the formal patent to Convergys for state-of-the-art computerized processing and billing of pre- and post-paid simultaneous events, which was not possible in this innovative way before. Convergys created this solution to allow the world's communications service providers the ability to process, charge, and bill concurrent events performed by the customer, such as taking a call, downloading a song, and sending a text message, all in real time.
Join us for SOA & Application Integration in Action Virtual Conference on October 5, 2010. Learn more here.
“This new patent is for breakthrough technology created specifically by our experienced engineers to further extend the already robust functionality of Convergys’ Rating and Billing Manager Smart App to provide real-time convergent charging and billing of simultaneous events,” said Vinay Mehta, Convergys Senior Vice President, Software Development. “Making this advanced functionality available can give telecommunications carriers all over the world enhanced revenue assurance capabilities that directly impact their bottom line.”
This is the second significant patent Convergys has received for its information management line of business already this year. Convergys now holds 229 patents or patents pending for advanced technology in customer management and information management. Convergys has invested over $1 billion in research and development in support of its vision to be the voice and technology behind all superior service experiences and recognized as the global leader in relationship management.
Convergys’ technology leadership has been recognized by organizations such as the Association for Services Management International (AFSMI) and the Technology Services Industry Association (TSIA), which recently named Convergys a winner of the Fall 2009 Recognized Innovator award for battling complexity in technology customer care.
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ebizQ is very interested in what you have to say. To contribute an article, an opinion, or to become a blogger, please contact Peter Schooff.
June 3, 2009
One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register
Date:Apr 07, 2010
Time:13:00 PM
ET- (17:00 GMT)
Date:Apr 07, 2010
Time:12:00 PM
ET- (16:00 GMT)
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