The Insider's Guide to Next-Generation BPM
08/24/2010
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that a top European national lottery has signed a multi-year licensing, support, and maintenance contract to implement Convergys Smart BSS Solutions, including Convergys Rating and Billing Manager, to support its dealer billing and commissioning.
ebizQ received the following:
This national lottery manages games of chance including lottery, scratch card, and sport gambling games, and sells and collects revenue through thousands of resellers nationwide.
This new Convergys client required a sophisticated billing and commissioning solution that would enable it to quickly launch new and innovative games and commissioning schemes to retain and attract new lottery agents. With Convergys’ integrated portfolio of Smart BSS Solutions, the lottery determined that it would receive the flexibility it needed to expand its market share in the newly liberalized and increasingly competitive European gaming market.
“In every industry, it is critical that companies meet the demands of their customers in order to succeed. This strategic win with a new client in a new vertical market for Convergys is no exception, and with our Rating and Billing Manager, this national lottery will be able to surpass its customers’ expectations and speed time to market for complex new reseller offers to help drive continued revenue growth,” said Bob Lento, President, Information Management, for Convergys.
“Following our entry into the utility market, this win confirms Convergys’ belief that our Smart BSS Solutions portfolio is uniquely positioned to meet the demands of complex real-time billing across multiple industries and multiple vertical markets, including gaming,” said Lento.
Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue, thus enabling our clients to focus on building valuable relationships with their customers.
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ebizQ is very interested in what you have to say. To contribute an article, an opinion, or to become a blogger, please contact Peter Schooff.
June 3, 2009
One of the most compelling trends in the enterprise business technology space over the past year has been the emergence of cloud computing. In ebizQ’s upcoming Qcamp virtual un-conference, leading industry experts and practitioners will explore the role of service-oriented architecture (SOA) and business process management (BPM) in supporting cloud-computing initiatives. Additionally, the new skills that developers and IT managers need for successful cloud development will be discussed.Register
Date:Apr 07, 2010
Time:13:00 PM
ET- (17:00 GMT)
Date:Apr 07, 2010
Time:12:00 PM
ET- (16:00 GMT)
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