Pegasystems Inc., (NASDAQ: PEGA), the leader in business process management (BPM) and a leading provider of customer relationship management (CRM) solutions, today announced a new Warranty Claims Case Management solution that provides product organizations with..."/> Pegasystems Unveils Warranty Claims Case Management Solution

Pegasystems Unveils Warranty Claims Case Management Solution

07/28/2010

Pegasystems Inc., (NASDAQ: PEGA), the leader in business process management (BPM) and a leading provider of customer relationship management (CRM) solutions, today announced a new Warranty Claims Case Management solution that provides product organizations with the visibility, transparency and control needed for effective warranty claims management together with operational productivity improvements that are only attainable through a business process management approach. Pegasystems’ Warranty Claims Case Management solution enables true multi-channel, intent-driven claims automation and control that improves both customer and dealer experiences. The new solution provides organizations with significant cost reductions and cost avoidance in claims management operations and warranty management. The Warranty Claims Case Management solution also offers real-time transparency into case work, while providing end-to-end visibility into the claims process. Highlights / Key Facts:



Pegasystems’ Warranty Claims Case Management solution delivers the functionality to address 100% of a warrantor’s needs using the company’s patented Build for Change® technology to provide the agility required in today’s dynamic business, including: The ability to implement a complete end-to-end warranty claims solution at an incremental pace while leveraging legacy investments for faster time to market Full life-cycle case management and control capabilities that manage and monitor the case through resolution, tracking service level agreements (SLAs) for every claim unit or repair order

Fast track multi-channel claims — Start the claim on the Web and finish it in the contact center, without requiring customers to repeat information Erroneous claims detection alerts with internal control and audit built in with self documenting processes to make compliance and auditing an integral part of the business process

The capability for business users to take an active role in the determination of warranty coverage without having to assign tasks to IT "Applying the power of our Build for Change technology to the challenges of end-to-end warranty claims case management brings huge returns for our clients, both in productivity improvement and increased cash flow," said Alan Trefler, Founder and CEO of Pegasystems. "This new solution demonstrates how Pegasystems’ unique combination of powerful rules processing, dynamic case management and cross-channel customer relationship management offers the ideal approach to handling the many different rules, situations and conditions that affect managing and executing a high volume of warranty claims."

Pegasystems will be showcasing its new Warranty Claims Case Management solution at Infosys Connect 2010, taking place July 26 - 27, 2010 at the Aria Hotel in Las Vegas, Nevada in booth #206. Supporting Resources: Pegasystems Warranty Claims Case Management solution

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